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Extended Stay America - Minneapolis - Maple Grove
- Hotels
- Maple Grove, MN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
12970 63rd Ave. N., Maple Grove, MN, 55369, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Gail, thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management
Room was decent. Chocolate splattered in bathroom mirror and ceiling.
Business response:
Lindsay, thank you for taking the time to share your feedback. We’re glad to know overall you were pleased with your stay, but we’re sorry for the cleanliness issues you encountered in your room. Please be assured that we have discussed your feedback with our housekeeping team, and we’re reviewing our procedure with them in order to make sure it is followed thoroughly. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
A little hard to locate, as signage not in best location. Adequate for overnight stay.
Business response:
Dennis, thank you for being our guest. We are pleased overall you enjoyed your stay, but we are sorry we missed meeting some of your expectations. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Nice staff! Clean rooms and the beds are very comfortable
Business response:
Thank you for choosing Extended Stay America. We are glad to know how much you liked our comfortable beds and the great condition of your room. It's important that our guests enjoy a relaxing environment, and we appreciate you highlighting the many positive aspects of your stay. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
Not again 1st room, not cleaned. Grounds were littered. Check out clerk never came out of the back. Just yelled to leave the keys and I could get my receipt from hotels.com. BUT they do take dogs
Business response:
Char, thanks for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Business response:
We are delighted you had a great stay at the Extended Stay America and you loved all aspects of our hotel. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
I liked the kitchen, even though we didn't use all of the amenities. Having a recliner in the room as nice as well, made it more homey. We thought the bathroom was a bit small, maybe due to the kitchen size. It was a little crammed trying to get ready in there - only one person at a time. There was a hair in the shower when we arrived, and the tub was clogged and didn't drain properly. I suggest that be looked at (room 307).
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Decent Enough The stay was decent. There was hair in the tub and the tub itself could have used some extra care. I would only stay here as a must or for a short time tops.
Business response:
Thank you for taking the time to share your feedback. We are pleased you had an overall good stay, but we are sorry for the cleanliness issues you experienced while you were here. We have shared your concerns with our housekeeping team to ensure a review of our procedures. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Great stay Excellent staff and management curious and helpful
Business response:
Bruce, thank you so much for the wonderful review, most especially the kind comments about our staff. It's important to us that all our guests have a great experience, and we're delighted you enjoyed your stay with us. It was a pleasure serving you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Maple Grove
How is Extended Stay America - Minneapolis - Maple Grove rated?
Extended Stay America - Minneapolis - Maple Grove has a 4.2 star rating with 1,246 reviews.
When is Extended Stay America - Minneapolis - Maple Grove open?
Extended Stay America - Minneapolis - Maple Grove is open now. It will close tomorrow at 12:00 a.m.