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Extended Stay America - Minneapolis - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
10020 Hudson Rd., Woodbury, MN, 55129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Please let us know what we could have done better?
This place is outdated, old, and dirty. The toilet in my room was leaking water. Yes you heard that right. The counter tops were dorty. There was hair on the chair. There are people just hanging outside in the hallways. This place is said. Looks more like a hotel in the hood. Never staying here again.
Business response:
Dear Teng,Thank you for taking the time to share your feedback. We apologize for the condition of your room and the inconvenience you experienced. Cleanliness and maintenance are priorities, and it's clear we missed the mark during your stay. Your comments regarding the facilities and overall environment have been shared with our team so that these issues can be addressed promptly. We regret that your stay was disappointing and will work diligently to enhance our standards and provide a more welcoming experience. Thank you a... read more
Do not stay here.
Business response:
Dear Paula, Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for not providing you with the outstanding stay you deserve. Providing excellent hospitality to each and every guest is our top priority; therefore, we hope you will give us another chance to show you our commitment to great experiences. We wish you safe travels!Sincerely,Hotel Management
Worst experience of my life. I booked the same day, hours in advance. I got a confirmation number and everything. I got there and this 16yr old brat swored at me because, in his words, he doesn't represent the business and he is not responsible for being overbooked and he doesn't take responsibility so I better foff. No call in advance, no apologies, just swore words. Good job management!!! What happened with my refund. I haven't received that yet. Am I to be swored again at? Very disappointing and ugly experience.
Business response:
Dear Iulian, We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Although this is not a regular occurrence, we completely understand your frustrations regarding the situation. Please know that we take this matter seriously, and we are actively reviewing these concerns to see what went wrong. Also, regarding the refund, please allow us some time to review your account and investigate further. Your feedback is valuable to us, and we appreciate you... read more
Room was very dirty and smelly
Business response:
Dear Jason, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We will conduct a thorough review with our housekeeping staff to ensure meticulous preparation of each room for our esteemed guests. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerely,Hotel Management
Well we checked in and the man was very nice. We got to the room and it wasn’t even clean. It was actually cleaned because the maid service tip envelope was neatly placed in the counter but about a foot away was salt and like used hamburger on the counter it was disgusting. Turned around walked out and refunded. Couldn’t take it and the smell was like pot in the halls gross.
Business response:
Dear Thomas,Thank you for sharing your experience. It's disappointing about the condition you encountered, and it's understandable why you felt the need to leave. Ensuring a clean and welcoming environment is essential; regrettably, this was not your experience. Your feedback will be shared with the team to ensure improvements are made. We hope you might consider giving us another opportunity in the future.Sincerely,Hotel Management
Dingy and dated. Obvious indigent long term guests. Breakfast cold coffee and cereal bars. Very uncomfortable here.
Business response:
Dear JEANNE, We appreciate the time you took to provide feedback on your recent stay. We recognize the significance of ensuring a comfortable and well-maintained hotel experience, and we sincerely apologize for falling short of your expectations in this regard. Your feedback regarding the concerns has been noted, and we will address these issues promptly with our team to ensure improvements are made. Furthermore, we regret that our grab-and-go breakfast options did not meet your expectations. Your feedback is invaluable to u... read more
Frequently asked questions about Extended Stay America - Minneapolis - Woodbury
How is Extended Stay America - Minneapolis - Woodbury rated?
Extended Stay America - Minneapolis - Woodbury has a 3.2 star rating with 1,474 reviews.
When is Extended Stay America - Minneapolis - Woodbury open?
Extended Stay America - Minneapolis - Woodbury is open now. It will close tomorrow at 12:00 a.m.