This profile has been claimed by the business owner or representative.
Extended Stay America - Minneapolis - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
10020 Hudson Rd., Woodbury, MN, 55129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was very dirty and smelly
Business response:
Dear Jason, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We will conduct a thorough review with our housekeeping staff to ensure meticulous preparation of each room for our esteemed guests. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerely,Hotel Management
Well we checked in and the man was very nice. We got to the room and it wasn’t even clean. It was actually cleaned because the maid service tip envelope was neatly placed in the counter but about a foot away was salt and like used hamburger on the counter it was disgusting. Turned around walked out and refunded. Couldn’t take it and the smell was like pot in the halls gross.
Business response:
Dear Thomas,Thank you for sharing your experience. It's disappointing about the condition you encountered, and it's understandable why you felt the need to leave. Ensuring a clean and welcoming environment is essential; regrettably, this was not your experience. Your feedback will be shared with the team to ensure improvements are made. We hope you might consider giving us another opportunity in the future.Sincerely,Hotel Management
Dingy and dated. Obvious indigent long term guests. Breakfast cold coffee and cereal bars. Very uncomfortable here.
Business response:
Dear JEANNE, We appreciate the time you took to provide feedback on your recent stay. We recognize the significance of ensuring a comfortable and well-maintained hotel experience, and we sincerely apologize for falling short of your expectations in this regard. Your feedback regarding the concerns has been noted, and we will address these issues promptly with our team to ensure improvements are made. Furthermore, we regret that our grab-and-go breakfast options did not meet your expectations. Your feedback is invaluable to u... read more
All the towels were dirty and had hair in the towels. Bathroom had hair in there too. Didn't feel clean at all. Would not stay again. The neighborhood and the place on the outside looks decent, but inside is not at all.
Business response:
Dear Gotha, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. We sincerely hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.Sincerely, Hotel Management
I have stayed at other Extended Stay facilities. This one did not have a chair to relax in. Old carpet. No ice machine.
Business response:
Dear Patricia, We hope you will accept our apologies for not providing the exceptional service you should have received, which is tarnishing your stay with us. Your remarks are vital and are shared with the housekeeping team for improvement. Our front desk team is always available to help you handle such issues and make your time with us comfortable. Please give us another opportunity to accommodate you, and we are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management
Overall, the stay was ok but it definitely wasn't worth the price I paid. The room was clean and the staff friendly, but the bathroom could have been a bit cleaner. The grab and go breakfast was definitely grab and go as in there weren't many options.
Business response:
Dear Erin, Thank you for sharing your thoughts with us. We are sorry that your stay did not meet your expectations and for any inconvenience. Our team is dedicated to providing the best possible service and quality to every guest. Your feedback has helped us identify areas that require additional attention, and we will take appropriate action to address them. We hope that you will consider revisiting us so that we can demonstrate the exceptional experience we are known for.Sincerely,Hotel Management
Very uncomfortable staying here. There were people loitering / sitting around in the hallways late at night. The place was filthy, covered in stains and dust. Would not recommend to anyone.
Business response:
Dear Guest, Thank you for evaluating your stay with us. At our establishment, we are committed to delivering exceptional service and upholding pristine and comfortable lodgings within a secure environment for our esteemed guests. Therefore, we extend our sincere apologies for any dissatisfaction encountered during your recent stay. Please rest assured we will review this with our team to prevent similar concerns from impacting future guests. We are grateful for your patience and hope you will stay with us again for the flawl... read more
Frequently asked questions about Extended Stay America - Minneapolis - Woodbury
How is Extended Stay America - Minneapolis - Woodbury rated?
Extended Stay America - Minneapolis - Woodbury has a 3.2 star rating with 1,445 reviews.
When is Extended Stay America - Minneapolis - Woodbury open?
Extended Stay America - Minneapolis - Woodbury is open now. It will close tomorrow at 12:00 a.m.