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Extended Stay America - Minneapolis - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
10020 Hudson Rd., Woodbury, MN, 55129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Screwed UP We paid extra for 2 beds. Got there an they said they had only one room with only one bed. Total BS.
Business response:
Thank you for providing us with details about your stay. I sincerely apologize that we were unable to provide you with a room with two beds. As this hotel's manager, I can assure you that your situation has been reviewed with the staff and I am working with them to create a plan that will enable us to meet our guest's expectations better, moving forward. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the are... read more
Bad beds The office staff did not give us any plates, glasses is silverware....non in room. But the beds were awful.
Business response:
Elaine - Thank you for providing us with details about your stay. Please accept our most sincere apologies for your experience with our beds as well of the lack of dishes delivered to your room. To prevent these issues from happening again, my team will thoroughly explain our new dish policy with all guests to let them know that any dishes they require can be delivered to our guest rooms upon request. Your feedback is very important to us, so thank you for sharing. We do hope you will choose to stay with us again so we can h... read more
Sleeping in my car would have been more comfortable, even with my two daughters and husband! Nearly everything about the hotel is awful-the drain plug didn't fit the drain so baths were taken in a puddle of sorts, the fan in the bathroom sounds like an airplane is taking off, the refrigerator wasn't much quieter, and we had one chair at our "dining table". One chair for a room that can accommodate four people? The comfort of the beds and linens was in keeping with the $100/nt. The floor we were on was half smoking rooms and ... read more
Business response:
Thank you for your recent review of your stay. Please accept our sincerest apologies for the odors and maintenance issues your room. I will meet with the staff to review our maintenance policies and cleaning procedures to ensure your experience is not repeated. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We would love to have another chance to provide you with a better stay in the future.
convenient location Both of the rooms had issues with the bathroom sink stopper! One of the rooms had a toilet that wouldn't flush properly. I brought these issues up to the desk clerk on the way to dinner and a movie and 4 hours later, the problems were still there. Not impressed a bit! They need to hire a better snow removal company....the parking lot was difficult to navigate by foot. I doubt I would choose this property ever again. Disappointing!
Business response:
Thank you for taking the time to write a review of your stay. I apologize for the problems you encountered with the sinks and toilet in your rooms. As well, I am sorry that our staff did not attend to these issues in a timely manner. I have met with our staff and your comments will be helpful as we continue to improve our guest experience. We would love to have another chance to provide you with a better experience the next time you’re in town.
Customer service lacking Dead rodent in the wall of the room. Smell unbearable. Front desk informed; no one available to check it out or do anything about it. No following-up. Horrible customer service. Old place
would NOT recommend NOT MUCH!! Dead rodent in the wall. Tried to get management staff to check it out and move occupant to another room. NO SHOW on any manager (always had something to detain them from coming to the room).No satisfaction. Try sleeping in a room with a dead rat, or whatever in the wall!
The hotel room and hallways smelled of cigarette smoke. The room itself, was listed as a non-smoking room (sign outside the door by the room number). Inside there were two glass ashtrays. The smell was so bad that I was uncomfortable the entire stay.
Pulled up and three squad cars were in front of it The entire building smelled of cigarette smoke to the point that everything I brought with had to washed twice to get rid of the smell, even tho most of my items staying in our suitcase. The toilet was broken and the only way to get it o flush was to lift the lid and reattached the lever every time...never, ever, ever again will I even consider staying there.
Broken air conditioner Nice rooms for the money. However the Air conditioner broke in our room and I had my dog with so they switched us into another room. Great location. Be warned there is no maid service, you wash your own dishes, take out trash and clean your room. They will do a towel exchange but that's it. Ok for the price.
Frequently asked questions about Extended Stay America - Minneapolis - Woodbury
How is Extended Stay America - Minneapolis - Woodbury rated?
Extended Stay America - Minneapolis - Woodbury has a 3.2 star rating with 1,474 reviews.
When is Extended Stay America - Minneapolis - Woodbury open?
Extended Stay America - Minneapolis - Woodbury is open now. It will close tomorrow at 12:00 a.m.