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Extended Stay America - Minneapolis - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
10020 Hudson Rd., Woodbury, MN, 55129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your feedback. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. We hope you will consider staying with us again. Sincerely, General Manager
Gross The hotel was dirty and smelly. The sheets were thin and not warm and smelled. The lobby carpet we dirty and the walls were dirty. The staff's clothes were stained. The over all appearance of the hotel was dirty and gross.
Business response:
Sara, thank you for sharing your candid feedback. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with the entire team to see where we went wrong so that we can better our service and facilities. We hope you will give us another chance as we would appreciate the opportunity to provide you with a better stay. Sincerely, General Manager
Bed had black hairs everywhere - my husband and I had to request fresh bedding and change everything ourselves! Shower also had black hairs on walls! Bed was uncomfortable - we will never stay here again!
Business response:
Sara, thank you for the constructive comments regarding your stay. We obviously failed to provide our attention to detail in preparing your room before your arrival, and I sincerely apologize for failing. Please know we are committed to providing great service for all our guests, and I hope we have the future opportunity to restore yours and your husband’s confidence in our hotel. Sincerely, General Manager
I checked in and when I opened the door . A terrible smell like urine , I went back down to attendent on duty he gladly issued me another room. I walked in and walk right back out . The room was full of coke cans potato chip bags on floor bed not made . So back to attendent for a 3 room which was clean and free of oders.
The hotel is shabby and falling apart. Lazy front desk clerk, garbage all over the parking lot with an over flowing trash bin. Wall lights between beds didn't work. Toilet paper roll was broken. Bathroom counter trim was haphazardly nailed on. I could go on.....
No utensils or cooking supplies in room. Breakfast was a granola bar and coffee machine.
Reeked of cigarettes in my non-smoking room
It was priced well but when got in the room I almost checked right back out. It smelled like my grandparents house in the summer with no windows open for 30 years.
Frequently asked questions about Extended Stay America - Minneapolis - Woodbury
How is Extended Stay America - Minneapolis - Woodbury rated?
Extended Stay America - Minneapolis - Woodbury has a 3.2 star rating with 1,474 reviews.
When is Extended Stay America - Minneapolis - Woodbury open?
Extended Stay America - Minneapolis - Woodbury is open now. It will close tomorrow at 12:00 a.m.