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Extended Stay America - Minneapolis - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
10020 Hudson Rd., Woodbury, MN, 55129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First of all, this is not a hotel, it's affordable housing. When checking in, I got a lot of funny looks from the locals. Room smelt like mold and stale cigarette smoke. Asked to be moved, but to no avail. Room itself was pretty awful. Tiny cheap pillows, worn out furniture. Stayed two nights. Asked for room service the next day. They said they offer room service once a week... And that if I wanted my room cleaned that I should have notified them in advance. Although, no one at the front desk notified me of this nor is it ex... read more
Business response:
We apologize for the cleanliness issue you experienced in your room and that we were unable to resolve the problem while you were here. We are reviewing your feedback with our team so we can redouble our efforts. We hope to have an opportunity to welcome you back so that we can make your next visit a wonderful one. Sincerely, Hotel Management
Worst room in a long time. I travel for work. This is the worse extended stay I’ve ever seen. Very dirty and room smelled HORRIBLE. Need of new management desperately.
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
NEVER TRY THIS HOTEL The most lousy hotel ever I have seen, room and inside hotels it was smelling bad and front desk says no one had complained about this. Was in many hotels but this was the worst hotel, never ever go into this, checked and vacated the hotel with in 3 hours, I was so prepared to lose $135 per night for checking out and booked another hotel immediately, internet was too poor, to open a google homepage took several minutes. Floor inside the room was sticking if we are walking with bear foot of with shoes. A ... read more
Business response:
Krishna, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
Most awful experience It was the most worst & horrible experience with Hotel stay. Room was awful and overpriced. Never expected from Extended Stay America.
Business response:
Thanks for taking the time to share your thoughts regarding your stay with us. It sounds like we missed several opportunities and we are very disappointed, as you rightly were. This is not our standard, and not what our typical guest experiences. We apologize that we did not live up to our hotel’s name. We would love for you to reach out to us the next time you are in the area to give us a second chance. Sincerely, Hotel Management
Horrible!!!! Paid for a two night stay for the Northern Invasion concert, and was told at 1:00am the hotel was overbooked. Still working on getting a refund, a week after the fact. Quick to take your money, but not to provide any services for it.
Business response:
We apologize that we did not have any available rooms when you arrived at our hotel. We offer no excuses for this mix-up but assure you we will be more diligent with our processes going forward, so we can avoid such circumstances. We are terribly sorry for this inconvenience and hope you will choose us again in the future. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Worst hotel experience of my life! I booked my room months in advance, even called 3 days prior to my arrival to confirm my reservation. I even showed up early and asked if an early check in was possible and was told no so I went to my event, I got back to the hotel that night about 10pm and was told they had no rooms left...they had given my room away even though it was held with a valid credit card. I had to drive to another extended stay an hour out of the way to get to a hotel with an opening.
Business response:
Jessica, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, ... read more
While the room was clean, it was run-down and the whole building smelled like cigarette smoke. The cigarette smell in the bathroom was almost intolerable. The walls are paper thin and I could hear a neighboring room conversation as clear as if it were in my room.
Business response:
We apologize for not meeting your expectations and for the noise and odor issues you encountered while here. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Woodbury
How is Extended Stay America - Minneapolis - Woodbury rated?
Extended Stay America - Minneapolis - Woodbury has a 3.2 star rating with 1,474 reviews.
When is Extended Stay America - Minneapolis - Woodbury open?
Extended Stay America - Minneapolis - Woodbury is open now. It will close tomorrow at 12:00 a.m.