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Extended Stay America - Minneapolis - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
10020 Hudson Rd., Woodbury, MN, 55129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not great! My room was outdated... Not worth the money....
Business response:
Thank you for the feedback about your stay at our hotel. Please know that we are sincerely sorry the appearance of our hotel was not what you expected. In response to your feedback, we are working on updating many items in guest rooms. Thank you very much for providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Almost Good Stay Great location. Bad service. Broken heater in room. Great price only th4ough hotels.com.
Business response:
Thank you for providing us with details about your stay. I am sorry to hear that the heater was not working properly and that the staff was unable to assist you. Your comments were reviewed by the staff, and we will be implementing a more thorough inspection process to ensure that our rooms are in working order and meeting our standards to make sure your experience is not repeated. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better e... read more
Heater not working The heater was not working and call the front desk to have it repair and they did not for the two nights I spend
Business response:
I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the heater in your room was not working. In response to your feedback, I am implementing stringent procedures on the reporting of maintenance issues by my front desk team. I really appreciate you bringing this to our attention. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Terrible experience Hotel was clean enough and fine enough as a place to stay but the entire experience was a nightmare. Day before my wedding and our whole wedding party and family was there in 9 rooms. The week before, I called to confirm the reservation and they didn't have all the rooms. After an hour on the phone with hotels.com and the hotel , they finally had all the rooms confirmed. The day we showed up, our rooms (number of beds) were not correct and 4 of 9 were smoking rooms when we paid for non-smoking. The staff ... read more
Tolerable While other hotel guests are not under the control of the hotel, I found the hotel to be exceptionally noisy due to slamming doors, cupboards, toilets, etc. that surrounded me. This was problematic because these noises happened between 11:30pm and 2am. I like to be asleep during that period. Additionally, there was no maid service during my entire stay, for which I was not prepared. The location was fine, but I won't stay here again.
Business response:
Your review for our hotel was recently brought to our attention. We strive to provide guests with all the comforts of home, so we are disappointed to hear that you experienced noise issues. Your comments were reviewed by our staff, and we will monitor the hallways to keep noise to a minimum during quiet hours. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Never again! Notified room was given away upon arrival, because someone said there roomed smelled bad. Then was told they would give us a the suite instead. The suite smelled beyond horrible(wondered was that the room the people were complaining about in the first place! Given a smoking room we said fine just driven from TX to MN. Walk in there is someone already in the room. Back to counter again( note: we are carrying luggage room to room) given a 3rd room that is a handicap room. 6 days in that room after 3rd -4th day loo... read more
Not clean at all I was a bit disappointed because I thought that the hotel would be very nice, clean, and comfortable. Walking into the room, it didn't look like anything the pictures had noted it would look like and there weren't even the basics in the kitchen that it noted it would have. On top of that, the bathroom looked like it was never cleaned at all. There was hair all over the toilet seat in which I HAD TO CLEAN it off myself. The comforters and bed sheets looked like they were never changed. There was hair all over... read more
Business response:
We appreciate you bringing your experience to our attention. We are disappointed to hear that your room's cleanliness was not satisfactory. Please accept our apologies. To prevent this from happening again, our staff is going to review our cleaning and inspection procedures for each room. We are sorry that you were not informed that our kitchenware is located at the front desk for our guests. We are now allowing our guests to customize their kitchen with clean, sterilized kitchenware that we deliver to your room. We will mee... read more
Old Needs Updated This hotel has a worn out look. The beds were worn and uncomfortable.
Business response:
Dan - Thank you for providing us with details about your stay with us. Please know that we are sincerely sorry that your bed did not meet your expectations. We are grateful for the feedback that you provided so that we are able to continually improve our hotel. We will be working with our staff to make sure we are always providing a comfortable stay for our guests Thank you again for your review. We would love to have another chance to provide you with a better experience the next time you're in town.
You get what you pay for To summarize the experience in 1 word... underwhelming. Quality of the furnishings, bed, linens, towels was underwhelming. No shampoo provided - really? I understand why they don't populate every room with full dishes/pots/pans, but having to request a coffee maker - really? Grab-n-go breakfast... underwhelming.
Business response:
Mike - Thank you for providing us with details about your stay. I am sorry to hear that our grab-and-go breakfast and your room did not meet your expectations. In response to your feedback, I am working with the staff to improve our offerings moving forward. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Minneapolis - Woodbury
How is Extended Stay America - Minneapolis - Woodbury rated?
Extended Stay America - Minneapolis - Woodbury has a 3.2 star rating with 1,474 reviews.
When is Extended Stay America - Minneapolis - Woodbury open?
Extended Stay America - Minneapolis - Woodbury is open now. It will close tomorrow at 12:00 a.m.