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Extended Stay America - Minneapolis - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
10020 Hudson Rd., Woodbury, MN, 55129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We booked a non smoking room and ended up with a smoking room. The hotel said that’s just our preference, not what you will end up with, and that’s what you get when you book through a 3rd party site (hotels.com). The room was so smoky it was almost unbearable.
Business response:
Laniessa, thanks for being our guest. We are extremely sorry we were unable to provide you with the room of your choice and the inconvenience caused due to the smoke. Your concerns regarding the same will be shared with my front desk and housekeeping team to take corrective actions immediately. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerel... read more
Wont stay again Overpriced, breakfast bar lacking, slipping hazards near entrance, bad experience with a staff member. I bought rooms for my colleague and I for total of three weeks. On my last night a hotel staffer barged into my room twice, the last instance asking me who I was. The staffer apoligized, said there must have been a mistake as they had booked somebody else in my room. He left and I figured that was the end of it. About an hour later, pounding at the door. Was two police officers. The staffer had called the... read more
Business response:
Scott, thank you for choosing our hotel for your recent stay. Please accept our sincere apology for the lack of response from our staff to your service requests. We have shared your concerns with the appropriate departments, and we have taken immediate steps to address those issues so they don’t happen again. We hope you will give us another chance and stay with us the next time you are in the area. Sincerely, Hotel Management
Find another hotel option! The check in was quick and easy. I liked the french roast coffee pods in the morning. The bed was absolutely horrible. The mattress was very old and lumpy and when you sat on the end of the bed, the front of the bed rose up in the air. The refrigerator was short and I could see the top of it (notice the attached picture). Yuck! It was a very creepy hotel and I would not stay there again.
Business response:
Lori, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hot... read more
When I got to my room after check in the maid was still working in it. While I waited I saw her spraying the room with what I think was air freshener. Kind of a heads up. Stayed in the room about 5 minutes after deciding to leave and go to another hotel. Everything is very worn, carpet, kitchen cabinets. Bathroom was stained everywhere, just got me grossed out.
Business response:
Thank you for your review. We have read your comments and are sorry to read we did not deliver a fresh and clean suite during your stay. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with our team to see where we went wrong so any necessary improvements to our processes can be made. We hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. ... read more
Hotel Last minute need for a room. Very poor choice. Won’t stay there again
Business response:
Thank you for staying with us during your visit to our area. We appreciate your review and hope you will accept our apologies for our shortcomings while you were here. We hope you will give us another chance to provide you with exceptional service in the near future to help you regain your trust in us once again! Sincerely, Hotel Management
Business response:
Marilyn, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. I was disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, General Manager
Sucked Place was overbooked and they didn't call to tell me even though she said she knew for a couple of hours!
Business response:
Melissa, thank you for sharing your review. Please accept our sincere apologies for the issues you experienced with our front desk staff. Your experience is not indicative of the service we normally provide, and we regret that we fell short in this instance. We take these reviews very seriously and have shared your concerns with our team to ensure this is not repeated. I regret the inconvenience caused and hope you will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, General Mana... read more
Nothing to Write Home About Pros- Nice fridge and the room was clean. Bathroom was spacious. Staff was friendly and it is pet friendly. Two burners for a stove and lots of cupboard space. Dog walking space was nice as well. The room did seem to be quiet as well. Cons- "breakfast" was granola bars, no cereal, juice, or milk. The luggage carts were awful and you had to pick them up to turn them. The front doors weren't automatic so good luck getting your impossible to move luggage cart through the doors. No housekeeping unless... read more
Business response:
Alicia, thank you for staying at our hotel and for letting us know about your experience. We truly care about delivering excellent service to all of our guests, and we are sorry for the issues you encountered. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next trip to the area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Minneapolis - Woodbury
How is Extended Stay America - Minneapolis - Woodbury rated?
Extended Stay America - Minneapolis - Woodbury has a 3.2 star rating with 1,474 reviews.
When is Extended Stay America - Minneapolis - Woodbury open?
Extended Stay America - Minneapolis - Woodbury is open now. It will close tomorrow at 12:00 a.m.