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Extended Stay America - Minot
- Other
- Minot, ND
About this business
Location details
1009 20th Avenue Southeast, Minot, ND, 58701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Waited at the front desk for 10 minutes when we arrived. The carpet in the room was disgustingly dirty. The furniture is scratched up, there were parties in the room beside and above ours until around 3 AM.
Business response:
Dear Guest, We regret that your arrival and overnight stay did not provide the comfort and ease you were expecting. Delays at arrival and disturbances can understandably affect one’s overall impression, and we are sorry for the inconvenience this caused. Concerns regarding interior upkeep are taken seriously, as a welcoming environment is important to us. Your comments have been noted and will be shared with our team to help guide continued attention to guest comfort and standards. We appreciate your feedback and hope you wi... read more
Very clean and spacious. Our only issue was that we waited for 40 minutes for someone to come and check us in. There was a sign on the counter so we assumed it would be a few minutes not over a half hour which in turn made us late to the event we were going to and clerk never apologized or asked how long we waited
Room smelled like a dirty person had been living on it , carpet was dirty and old
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely regret that your accommodations did not provide the freshness and comfort you expected. Your observations regarding the condition of the room and flooring are important and will be shared with the team to help guide future improvements. Feedback like yours is valuable in ensuring a more pleasant and welcoming environment for all guests. We appreciate your honesty and hope that, should you consider staying with us again, the experience will be fa... read more
The bathroom had toenails on the floor and had a terrible smell. I checked out the same night and the hotel charged me three nights! I will never stay there again!!!
Business response:
Dear Guest, Thank you for sharing your concerns. We sincerely regret that your stay fell far short of expectations. The condition of the room you described is unacceptable, and your feedback will be reviewed with the appropriate teams to ensure immediate attention. We also understand your frustration regarding the billing issue, and we encourage you to contact the property directly so the matter can be properly addressed. Your experience is not what we strive to deliver. We hope to have the chance to welcome you back so we c... read more
The carpet in the room was TERRIBLE! Dirty stained and just filthy! I should have cancelled the room after I read others complain about the carpet. But I gave them the benefit of the doubt and thought they would have at least attempted to clean it. I don’t understand how the hotel thinks it’s acceptable to rent out a room with carpet in that condition. The front desk staff did an excellent job and were very helpful.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We regret that the condition of the carpet did not meet your expectations and understand how disappointing this must have been. Your feedback has been shared with the team to enhance our maintenance and housekeeping efforts. It is encouraging to hear that the front desk staff were able to assist you and provide support during your stay. Guest comfort and satisfaction are very important to us, and your comments help us continue improving the overall experienc... read more
Arrived at 2:40 aftera long drive. It allowed to check in.no coffee or coffee maker in room or in lobby. room above mine was loud, stomping, chairs dragging until 3.am. Off to airport at 0430. No coffee available to obtain or purchase
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely regret that your visit did not meet expectations, particularly regarding the timing of your arrival and the noise disturbance you encountered. Your comments about the lack of coffee service have also been noted and will be reviewed with our management team to identify improvements. Providing a comfortable and accommodating environment for every guest remains our top priority; your feedback is invaluable in helping us achieve this goal. Sincerely... read more
The b/fast menu didn,t have the muffins as advertised. They need to have some cold cereal mininum. I stayed at this motel when it was Nobel Inn had a hot b/fast. The gym was great..weights, treadmill.
Business response:
Dear Guest, Thank you for sharing your feedback and for highlighting the aspects of your stay that you enjoyed. We are pleased to know you appreciated the fitness area, and we also value your observations regarding the breakfast selection. Your comments will be shared with our team to explore possible improvements in our offerings. We truly appreciate your input and hope to welcome you again in the future for an even more satisfying experience. Sincerely Hotel Management
There was food left in the fridge and freezer. Found a used condom under the bed. Also at breakfast the lady working offered granola bars while she was folding towels in the breakfast area. She said breakfast was out of order.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the unacceptable condition of your accommodation and the inconvenience you faced during your visit. What you described does not reflect the quality or service we strive to provide. Your comments have been shared with our management team for immediate attention. We truly appreciate your feedback and hope you will allow us another opportunity to provide an improved and more comfortable stay in the future. Sincerely, Hotel Management
Carpet in room needed a shampoo, stains noted.
Frequently asked questions about Extended Stay America - Minot
How is Extended Stay America - Minot rated?
Extended Stay America - Minot has a 4 star rating with 1,387 reviews.
When is Extended Stay America - Minot open?
Extended Stay America - Minot is open now. It will close tomorrow at 12:00 a.m.