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Extended Stay America - Minot
- Other
- Minot, ND
About this business
Location details
1009 20th Avenue Southeast, Minot, ND, 58701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is a nice looking property from the outside but it stops once you step inside. The room was reasonably clean except for the toilet (feces) and the furniture was very worn and used looking. The VERY limited staff was helpful at check in. We had a kitchenette but be informed there is nothing in the cupboards to use. I had to ask for ice as apparently there should have been trays in the freezer. In the morning there was vacuuming and cleaning right outside our room early in the morning...SADLY, I left my gold earrings in t... read more
Business response:
Dear Christine, We are truly sorry to hear about the disappointing experience during the visit and the distress caused by the way the situation with the lost item was handled. That is certainly not the level of care we aim to provide. It is good to know that the check-in went smoothly, but we understand how the rest of the stay fell short. Please know that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence. We hope to have th... read more
The carpet in the room was so filthy that we didn’t know if we dared look at the rest of it. The couch looked like a party couch from a frat house.
Business response:
Dear Betty, Thank you for sharing your observations with us. We sincerely regret that the condition of your room did not meet your expectations, as cleanliness is a priority we take seriously. Your experience is important, and your comments will be shared appropriately. We apologize for the discomfort this caused during your stay and understand how it impacted your visit. Your feedback is invaluable, and we hope you might consider giving us another opportunity to provide a more comfortable and welcoming environment that refl... read more
We arrived at 8 PM and was told that our room wasn’t ready “because a lot of people just checked in before us…” Did she give our room away?!?! We had to wait for the desk attendant to go clean our room. We were looking forward to sitting at the bar after checking in, to be told that they are still working on getting their liquor license and there was nobody at the bar. Lights off and no staff or customers. When we entered our room, it was an ice box, when we found the controls on the wall behind the TV and put the heat on it... read more
Business response:
Dear Mary, Thank you for sharing your experience in such detail. It is deeply concerning to hear about the difficulties you faced, from the delay in preparing your room to the issues with cleanliness and maintenance. We also regret that amenities were not as expected and that service at both check-in and check-out fell short of standards. While we cannot undo the disappointment caused, your feedback is taken seriously and will be reviewed with the team to ensure meaningful improvements for future guests. Sincerely, Hotel Man... read more
Hotel was double booked We got there at 12:30 AM greeted with " We were waiting for you sorry we are double booked. No room for you we will get youba refund. " No phone call at all " we never thought about that"
Business response:
Dear Wayne, We sincerely apologize for the inconvenience you experienced upon arrival. Arriving to find your reservation unavailable, especially at such a late hour, is understandably frustrating, and we regret the distress this caused. Your feedback regarding communication and handling of the situation is taken very seriously, and we will share this with our team to prevent similar issues in the future. Providing a seamless and reliable experience for our guests is a priority, and it is disappointing that we fell short. Kin... read more
Big rooms, but room smelled off.
The room was very spacious and had almost everything we could have needed for a night. The bed is in need of replacement. Rolled to the middle all night long.
Everything was good except for the floors in our rooms were pretty filthy. We noticed after our showers the bottoms of our feet were black due to the floors not being cleaned properly. Other than that the experience was very good.
Frequently asked questions about Extended Stay America - Minot
How is Extended Stay America - Minot rated?
Extended Stay America - Minot has a 4 star rating with 1,387 reviews.
When is Extended Stay America - Minot open?
Extended Stay America - Minot is open now. It will close tomorrow at 12:00 a.m.