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Extended Stay America - Minot
- Other
- Minot, ND
About this business
Location details
1009 20th Avenue Southeast, Minot, ND, 58701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The smoke detector was hanging from the ceiling and beeping every 30 seconds. The room reeked of cologne and the carpets were stained. Parking area is not well lit.
Business response:
Dear Guest, Thank you for taking the time to review your visit and let us know how we can improve. We are very sorry to hear you had a disappointing stay. We also apologize for the issues with the smoke detector in your guest suite and the cleanliness issues you experienced. As a precaution, we will have our engineering team do a full inspection of all our suites, and we will also relay your comments to our housekeeping team. Thank you again for staying with us and bringing these concerns to our attention. We hope to have an... read more
When we checked in no one was there. We waited and finally had to call someone from lobby phone. Eventually someone showed up. Staff was not trained well and took forever to sign us in then had to call manager. It’s all So weird! Our carpet infront of our coffee table was gross. So spoiled with food and drinks, there was someone’s random sock under the couch…at least that is what we think it was. You could see dried up urine around the base of the toilet. We literally went out and bought cheap slippers to wear that we could ... read more
Business response:
Dear Darin, Thank you for the feedback. Our team is dedicated to delivering exceptional customer service and maintaining pristine, comfortable accommodations for all our guests. However, we sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we ho... read more
Check-in was good. Room was comfy, bed comfortable. bathroom clean/good BUT the carpet was horribly dirty and had multiple very obvious stains. The drawer fronts on the chest were broken & there some damages(shades). I certainly hope the people that broke the furniture were held accountable.
Business response:
Dear Guest, Thank you for sharing your valuable feedback about your recent stay with us. We are delighted that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Sincerely,Hotel Management
Carpets were heavily stained. Lounge was closed on a Saturday. Zero breakfast. No fresh coffee. Rooms were large.
Business response:
Dear Dave, Thank you for sharing your experience with us. We are sorry that your stay did not meet your expectations and for any inconvenience. Your feedback will be shared with our team and utilized to drive future improvements. Ensuring your comfort and contentment remains our foremost priority, and we anticipate the opportunity to welcome you back in the future, affording you the elevated experience that you rightly deserve.Sincerely,Hotel Management
I reserved a room with a kitchen because I fully intended to use it. There are no utensils or pans to use. The cabinets are all completely empty. Just dumb!
Business response:
Dear Mary, Thank you for commenting on your recent experience at our property. We apologize for any disappointment caused by our dishware policy. To maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring it to your suite upon request. We take your concerns seriously and will address them effectively for future improvement. We hope that you will give us another chance to serve you better the next time you are in the area.Sincerely,Hotel Management
Will not be staying here again Carpet is filthy dirty. There was no shower curtain in the room and the tub drained very very slow
Business response:
Dear Traci, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the issues you described. We will review your comments with our team appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Minot
How is Extended Stay America - Minot rated?
Extended Stay America - Minot has a 4 star rating with 1,387 reviews.
When is Extended Stay America - Minot open?
Extended Stay America - Minot is open now. It will close tomorrow at 12:00 a.m.