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Extended Stay America - Minot
- Other
- Minot, ND
About this business
Location details
1009 20th Avenue Southeast, Minot, ND, 58701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room looked as advertised in the photo. The check-in staff was friendly. However, the "funny smell" we noticed when we first entered the room just seemed to get worse during our stay. A "wet dog" smell that seemed to be in the air vents and permeated the bedding. The floor also felt gritty, although the other surfaces looked clean. The room just smelled bad by the next morning. We we eager to leave and will not be back. I don't know if there was a pet-free option available, but I wish we had checked. The odor alone made ... read more
Carpets were terribly stained. We had asked for a different room, but they said they'd all be the same as oilfield workers must wear their boots all over the rooms. Apparently taking them off at the door isn't in the cards. Anyway we had also tried to move on after the first night, but the property refused to budge with the third party provider of the reservation on the three night stay so we were confined to this one. I always hate when the customer has no leeway on these things. But with some companies its all about them. ... read more
Waited for someone to come to desk for check in, no one available at desk to check out. Room had unpleasant odor, stained carpet. Furniture was water stained and scratched. Bathroom did not look clean. Couch uncomfortable.
We were greeted by polite and friendly staff who were helpful and promptly changed our room when we raised concerns. Unfortunately, the first room had a strong, unpleasant odor and numerous stains throughout. The second room was only slightly better — the smell was more tolerable, but still off-putting. The carpet was filthy, with what appeared to be dried vomit near the coffee table. Although we had planned to stay for four nights, we checked out after just one and found another hotel. This place desperately needs a deep cl... read more
Business response:
Dear Rachel, Thank you for taking the time to share your experience. We’re glad the team was responsive and did their best to assist with your concerns, but we regret that the condition of both rooms fell below expectations. A clean and comfortable environment is essential, and it’s clear that wasn’t the case during your visit. Your feedback is valuable and will be shared with our team to prioritize deep cleaning and improve room conditions. We appreciate your honesty and hope we’ll have the chance to provide a much better s... read more
The property and staff were acceptable, aside from hallways and stairwells in need of cleaning. This stay was booked via Expedia, by way of Travigo. I specified that we required a pet friendly listing (and traveling with my wife's support dog). Upon checking in we were informed that we were REQUIRED to spend an EXTRA fifty-two dollars in pet fees, for a two-night stay. Both my wife and I have disabilities, and money is carefully managed. Two years ago, we booked at the same property (with same said dog) about half as much ni... read more
Business response:
Dear Mark, Thank you for sharing your experience. We’re pleased to know the staff and accommodations were generally satisfactory, though we regret the inconvenience caused by the added pet fee and the condition of the hallways and stairwells. We understand the importance of clear communication and consistency. Your concerns have been noted and will be shared with the team. We appreciate your feedback and hope to restore your confidence in future stays. Sincerely, Hotel Management
The customer service at the front desk was very good, friendly and helpful. The room was in dire need of updating. The carpet was old, dirty and stretched out and needed replacing, perhaps with a vinyl tile or laminated flooring. The sofa sleeper was old, worn out, sunken and uncomfortable. The mattress needed replacing because it sunk in the middle. It advertised "breakfast included", but it was actually a continental breakfast and included no fruit or healthy protein choices. There was nothing there I could eat, except cof... read more
Business response:
Dear Vicki, Thank you for taking the time to share your detailed feedback. We’re glad the front desk staff made a positive impression with their friendly and helpful service. It’s also encouraging to know you appreciated the spacious layout and in-room features. That said, we regret that the condition of the furnishings, flooring, and shower affected your comfort, and we understand the importance of having a more complete and nutritious breakfast. Your comments are valuable and will be shared with the appropriate teams as we... read more
I have stayed at this hotel many times. It’s been fine on those stays, but this time the room was dirty, weird stains on the carpet, shower head flew off when turned on, dirty sink, etc
Business response:
Dear Craig, Thank you for your continued loyalty as a returning guest. We sincerely apologize that your recent experience did not align with the high standards we strive to maintain. The condition of your room fell short of expectations, and we will ensure that your feedback is shared with our team. We greatly appreciate you bringing this to our attention, and we look forward to the opportunity to provide you with a more comfortable stay in the future. Sincerely Hotel Management
When I checked in I told Gabe Iam a light sleeper could u put me on top floor away from traffic He put me on main floor closest to the noisey highway The room wasn’t very clean, floor under tv stand had garbage under it, the fridge had left over drinks from previous guests. Advertised as continental breakfast, what a joke, dried muffins and granola bars, coffee machine was out of order, Had to get the pass card reloaded 2 times to open our room , Not recommended , didn’t say anything to Gabe as we wanted to get out of there ... read more
Business response:
Dear Brian, Thank you for your valuable feedback. We sincerely apologize for the disappointing experience you encountered and regret that your preferences were not accommodated during check-in. We take your concerns seriously and will share them with our team for a thorough internal review. We appreciate you taking the time to share your insights and understand the frustration this situation may have caused. Thank you again for bringing this to our attention. Sincerely, Hotel Management
Nice room but needs improvements I like to stay in suite rooms that give me a bit more living space and a fridge. The hotel was easy to find and quiet. The bed was soft and comfortable. Water was hot and bathroom was clean and spacious. The hotel was obviously designed for oil field workers to stay, as the floors are all laminate or tile. The walls have very little decorations which makes the room less inviting and cozy. Furniture is well used and marked up. But my biggest issues were these two - the floors were not cleaned ... read more
Business response:
Dear Emma, Thank you for your thoughtful review. We’re glad to note the positive aspects of your stay that made your stay pleasant. Nevertheless, we sincerely apologize for the issues that detracted from the perfection of your experience. Your concerns hold paramount significance for us, and we regret our inability to address them promptly. We will share these issues with our team as we work to improve the overall guest experience. We hope you’ll consider returning so we can provide a more comfortable and complete stay. Sinc... read more
Frequently asked questions about Extended Stay America - Minot
How is Extended Stay America - Minot rated?
Extended Stay America - Minot has a 4 star rating with 1,387 reviews.
When is Extended Stay America - Minot open?
Extended Stay America - Minot is open now. It will close tomorrow at 12:00 a.m.