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Extended Stay America - Minot
- Other
- Minot, ND
About this business
Location details
1009 20th Avenue Southeast, Minot, ND, 58701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not worth the price Clean rooms, but old and worn out. No breakfast as advertised NOT even coffee
Business response:
Dear Amy, Thank you for choosing to stay with us. We sincerely apologize for not meeting your expectations regarding our accommodations and breakfast options. Your feedback is important to us, and we will share this with our team to ensure a better experience for our future guests. We appreciate your feedback and hope we serve you again.Sincerely,Hotel Management
The property said breakfast was included but it was not for our stay. When we asked about it they said their truck did not come in. Our room had a musty smell and the rug was dirty.
Business response:
Dear Jamie, Thank you for the valued feedback. We aim to provide a comfortable and clean hotel atmosphere. The cleanliness issues that you mentioned are not as per our set standard. We have strict policies to keep them in place; therefore, we appreciate bringing this to our attention so we can address it appropriately. Also, we regret that we were not able to serve you with the breakfast offerings on your days with us. In response to your review, we will discuss this with our team to ensure such incidents need to be better h... read more
Called hotel on day of arrival notifying them of my late arrival, 1AM. Upon arrival at 1:30AM my reservation was cancelled, no show.
Business response:
Dear Carol,Thank you for your feedback. We apologize for the inconvenience you experienced with your reservation and regret that we could not accommodate you upon your late arrival. While our policy typically holds reservations until a certain time, we understand the importance of clear communication for late check-ins. Your comments are valuable to us as we work to improve our processes. We hope you will give us another chance to provide a better experience in the future.Sincerely,Hotel Management
This place is a terrible place to stay. There was abed bug, staffs are not friendly. The breakfast we paid for is nothing but a coffee and a small muffin. That is a mislead. They do not provide anything unless you ask for and they do not bring it to your room but you have to go and pick up. Never stay there or recommend others to stay there. HORRIBLE PLACE!!
Business response:
Dear Million, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to improve our service and guest experience continually. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
No breakfast. Night limited staff, poor service.
Business response:
Dear Kai, Thank you for choosing our hotel and sharing your review. We apologize for the inconvenience you experienced, as we take pride in delivering impeccable service, and we regret any disappointment caused by our breakfast options. Thank you for bringing this to our attention. We assure you we will look into what does not sound like a typical experience. We value your patronage and look forward to serving you better on your next visit.Sincerely, Hotel Management
When we got to the room it smelled the carpets are dirty. Bed was comfortable bathroom was cleaned. No Continental breakfast knowing they say there is. A mop bucket was still in the eating area from the night before. We waited over 45 mins for a member of the front desk to show up in the morning. Not impressed at all knowing it has great ratings stars
Business response:
Dear Jeremy, We regret any disappointment you may have encountered during your stay. Delivering exceptional service to all our guests is paramount and a source of pride. We sincerely apologize that your experience did not meet your expectations, and we empathize with your frustration regarding the different issues you brought up. Rest assured; we will be taking the necessary steps to address the concerns you have raised, to prevent a recurrence, and to enhance the overall quality of our services. We hope you will consider gi... read more
Top 3 worst hotels in Minot, ND Do not stay at this hotel. They will not honor your reservations during busy season (Minot State Fair). I made group reservations for my retirement ceremony and they sold my family’s room and had to find a room for that late at night. Luckily we found one. Also, some of the staff are allowed to have their kids at work with them but are behind the front desk. I don’t believe this gives off a professional first impression of the place. Everyone but Tori and Amber were rude and not accommodating.... read more
Business response:
Dear Guest, We are truly sorry to hear about your disappointing experience. It is unacceptable that your reservations were not honored, and we regret the inconvenience caused during your important event. We are also concerned about your feedback regarding staff professionalism and the lack of kitchen essentials. We take such matters seriously and will address them promptly to ensure improvements. Thank you for acknowledging Tori and Amber for their efforts. We are committed to enhancing our services and would appreciate anot... read more
Sucked This is the worst place I have ever stayed and you gave it a good rating
Business response:
Dear David, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Minot
How is Extended Stay America - Minot rated?
Extended Stay America - Minot has a 4 star rating with 1,387 reviews.
When is Extended Stay America - Minot open?
Extended Stay America - Minot is open now. It will close tomorrow at 12:00 a.m.