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Extended Stay America - Mt. Olive - Budd Lake
- Hotels
- Budd Lake, NJ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
71 International Dr. S., Budd Lake, NJ, 07828, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
they treated us really well and didn't acted put out if we asked for something. enjoyed our stay.
Business response:
Norma, thank you for being our guest. It is a pleasure knowing you were pleased with your comfortable stay and that you received wonderful service from our staff. Your compliments have been shared with the entire team for exceeding your expectations. All of us at Extended Stay America would love to welcome you back soon. Sincerely, Hotel Management
The Hotel was nice. The pet hair and cigarette smoke was horrific. The room was okay. There was no maid service and no continental breakfast. You get what you pay for.
Business response:
Thank you for sharing your review regarding your stay at Extended Stay America. We are pleased to know you liked your room and had an overall good stay. However, we are sorry for the cleanliness issues you had. Please note we are always happy to provide housekeeping at your request for a minimal fee. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Close to where we wanted to be, continental breakfast kind of week, decaf was instant SANKA. Sheets and towels kind of thin, furnishings cheep. Shower was good pressure. No housekeeping til check out, id hate to stay a full week.
Business response:
Thank you for being our guest. We are pleased to read our location worked well for you. However, we are sorry that we missed meeting some of your expectations. We hope you will give us another chance to redeem ourselves on your next visit to our area. Sincerely, Hotel Management
Front desk Joey was so kind and welcoming! Joey at front desk was AMAZING!!! he made my friends and I feel so welcomed and cared for while we were there. He accommodated all our needs and was just so friendly. Definitely will be back for sure, glad to know there’s a hotel in mount Olive with such amazing staff!!! Again, thank you Joey for making the stay so sweet. I don’t know if he’s a manager or what but he deserves so much for how well he treats his guests! :)
Business response:
Thank you for staying at Extended Stay America. We were thrilled to read your comments about the great service you received from our staff, and how they exceeded your expectations. Thank you for your kind compliments about Joey. We will share your compliments with him. It was our pleasure to serve you, and we hope to have you back with us again in future. Sincerely, Hotel Management
Location is GREAT! If you are looking for a hotel near any store that you could possibly need, this is it! It is close to restaurants, food markets, and a shopping area. The location is great! If you forget anything, it is right there. The hotel staff was very nice. Check in was easy. There was an unusual smell, however, in the hallways and our room. There isn't anything that I could point to specifically; however, it didn't "feel" clean. I didn't see anything that stood out for me to say that - it was just an overall sens... read more
Business response:
Kristin, thank you for taking time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards, and we apologize for falling short. We appreciate you letting us know how we can improve as well as what we are doing right. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Check in was fine but room smelled horrible!! Pillows smelled like someone just slept on them and the floor and bathroom were dirty. Ok for an over night if desperate but that’s it. I would try to find another hotel next time if I am ever in the area again. The location of the hotel is excellent as far as restaurants and stores!
Business response:
We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
A few things went sour During check-in it I thought I had left driver's license. Despite the room being prepaid, they would not accept non-photo ID. It was their attitude that bothered me more than anything. Fortunately I found my ID. The room had a nice kitchen area and full size fridge. The fabric on the two desk chairs was quite dirty. While checking the mattress for bed bugs (due to past experience at other places), luckily I found none but the mattress cover had lots of stains. The bathroom had hairs in the sink, a le... read more
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel. We will address this matter with our housekeeping associates immediately to take corrective action so that it does not happen again. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Weekend for dance. People could have their pets with them however no one picked up the poop. There was snow on the ground and maybe it hide it but it still should of been picked up.
Business response:
Michele, thank you for your review of Extended Stay America. We are sorry for the cleanliness issue you experienced and have shared the same with our Housekeeping team in an effort to be more diligent going ahead. We hope the rest of the stay was a pleasant one and that you will choose us again in the future. Sincerely, Hotel Management
It’s just okay The hotel is older, not renovated. It’s sparse. It smells like cigarettes and wet dog in the hallways but my non smoking room did not smell. It suited the need for a cheap one night stay but I wouldn’t want to stay any longer.
Business response:
Thank you for staying with us and letting us know you had an overall pleasant time here. That being said, we are sorry for not meeting your expectations with our facilities and for the odor issue you encountered while here. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Mt. Olive - Budd Lake
How is Extended Stay America - Mt. Olive - Budd Lake rated?
Extended Stay America - Mt. Olive - Budd Lake has a 4.2 star rating with 941 reviews.
When is Extended Stay America - Mt. Olive - Budd Lake open?
Extended Stay America - Mt. Olive - Budd Lake is open now. It will close tomorrow at 12:00 a.m.