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Extended Stay America - Mt. Olive - Budd Lake
- Hotels
- Budd Lake, NJ
About this business
Location details
71 International Dr. S., Budd Lake, NJ, 07828, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Estuvimos una noche y la verdad no me gustó la habitación estaba un poco sucia y aparte tenía un olor muy feo
Business response:
Dear Maria, We are sorry to hear that your room did not meet your expectations and that you had cleanliness issues while with us. This is not the experience we want any of our guests to have, and we apologize for the discomfort it may have caused you. Your comments have been shared with our housekeeping team for immediate review and correction going forward. Thank you for bringing this to our attention. We appreciate your patience and hope you'll consider giving us another opportunity to provide a better stay. Sincerely, Hot... read more
I wish I booked elsewhere Very outdated and worn. Room did not feel clean. Carpet did not look or feel clean. Light on the smoke detector above the bed blinks brightly. Dog next door was noisy.
Business response:
Dear Erica, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We appreciate that you have brought these concerns to our attention as we continually grow and improve based on our guests’ feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you des... read more
They charge way too much for little things. Hidden fees too!
Business response:
Dear Camille, Thank you for bringing this to our attention. We’re sorry to hear that your experience did not align with your expectations. Concerns related to pricing and transparency are taken seriously, and it’s important that our guests feel confident in the value of their stay. We strive to communicate all charges clearly at the time of booking, and we regret if this was not your experience. Your feedback will be reviewed internally to ensure better clarity going forward. We hope to have the opportunity to welcome you ba... read more
Not a family friendly hotel. First room I was given had a string cigarette smell. Was given a second room and the fridge was leaking everywhere, only one light worked in entire room and sheets were stained beyond belief. People literally live in this place. Not family friendly at ALL!! If you have kids look somewhere else.
Business response:
Dear Anthony, Thank you for sharing your recent experience. We want to extend our sincerest apologies for the discomfort caused by the odors in your room. Our goal is to enforce our non-smoking policy and ensure that all rooms are properly cleaned and maintained. We regret that we failed in this regard and that our efforts to change the room did not resolve the issue. Clean, safe, and functional accommodations are fundamental. Please know we are reviewing this matter closely with our housekeeping and maintenance teams to pre... read more
Room had a weird odor and limited supplies.
Business response:
Dear Heidy, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not to your satisfaction. Our housekeeping staff works diligently; therefore, we regret not being aware of the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit us the next time you are in the area so you can experience our commitment to exceptional hospitality. Sincerely, Hotel Management
The property was without water from 7am until check-out. The bathroom had black mold on the ceiling and was filthy and a vast majority of the hotel smelled of weed. The staff was wonderful, but I will never stay at this hotel again.
Business response:
Dear Tara, Thank you for acknowledging the efforts of our team despite the disappointing aspects of your stay. We sincerely regret the inconvenience caused by the unexpected water outage and the condition of your room. While some issues may be beyond immediate control, we take concerns like yours seriously and are addressing them to prevent similar experiences in the future. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Ho... read more
No gym, no ice machine, no hot water, never going back
Business response:
Dear Emanuel, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you... read more
They boasted about breakfast There was 2 muffins 1 granola bar Watered down coffee
Business response:
Dear Christopher, Thank you for being our guest. We regret any disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again. Sincerely, Hotel Management
Odiferous The first room had carpet and smelled like urine. The free nt desk gladly offered me another room without carpet, however it still has an odor too. The pillows smell. Wouldn’t be my choice of a hotel to choose.
Business response:
Dear Guest, Thank you for sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide a clean and comfortable environment for every guest; therefore, we are sorry for the smell that compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Considering our helpful staff, we hope to welcome you back in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Mt. Olive - Budd Lake
How is Extended Stay America - Mt. Olive - Budd Lake rated?
Extended Stay America - Mt. Olive - Budd Lake has a 3.4 star rating with 1,670 reviews.
When is Extended Stay America - Mt. Olive - Budd Lake open?
Extended Stay America - Mt. Olive - Budd Lake is open now. It will close tomorrow at 12:00 a.m.