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Extended Stay America - Mt. Olive - Budd Lake
- Hotels
- Budd Lake, NJ
About this business
Location details
71 International Dr. S., Budd Lake, NJ, 07828, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast was terrible
Business response:
Dear Thom,Thank you for being so specific in your evaluation of our hotel. We regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you again for your feedback, and we hope you will stay with us again.Sincerely,Hotel Management
The hotel did not have a record of my room reservation through Expedia which made the check-in process and my stay disappointing with additional cost incurred due to Expedia's fault and no option offered by Expedia for a direct refund for the extra cost and trouble I had to endure.
Business response:
Dear Emmanouil, Thank you for sharing your experience. We are sorry to hear about the issues with your reservation, and we understand how frustrating that must have been. While we always strive to smooth the check-in process, we regret your inconvenience. We appreciate your understanding and hope this won’t deter you from considering Extended Stay America in the future. We look forward to providing a much better experience next time.Sincerely,Hotel Management
Huge wads of hair all over the floor, mold on walls, noisy, uncomfortable.
Business response:
Dear Marcie, Thank you very much for staying at our hotel. We strive to provide every guest with a clean and comfortable room; therefore, we are disappointed to hear this was not your experience. Please accept our sincere apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance to show you... read more
Our room was dirty and stains all over the ceiling. The bath also the same thing it's a beautiful building from the outside, but this place needs to be renovated. We was only in our room for 5 minutes and we check out.
Business response:
Dear Julean, Thank you for sharing your experience. We regret to hear about the cleanliness issues you encountered and understand your disappointment. Maintaining the condition of our facilities is vital to us, and we will address these concerns with our team to ensure improvements. We appreciate your feedback and hope to have the opportunity to provide a more positive experience in the future.Sincerely,Hotel Management
The place seemed like it was full of state residents
Business response:
Dear Craig, Thank you for your feedback. We understand your concern and are committed to ensuring a welcoming environment for all guests. We strive to provide a comfortable stay for everyone, regardless of their background. We appreciate your input and hope to have the opportunity to offer a better experience during your next visit.Sincerely,Hotel Management
I have stayed at this property for the past 3 years and never had a poor experience like this recent stay. I feel like the property has gotten worse and the staff has zero customer service. I called days in advance to inform the property that I was arriving late. When we did arrive the front desk clerk was impossible to understand and was not very helpful. Check-in took nearly 30 min bc the tablets weren’t working and the individual was not English speaking. We get to our room only to find it rather filthy and the fridge doo... read more
Business response:
Dear Jennifer, Thank you for choosing us again and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is something we are grateful for, as we are continually growing and improving from our guest feedback. Considering our location and the price paid, we hope to have another occasion to host ... read more
The receptionist was very sweet and helpful.It felt a bit grim and unsafe. Was very happy to leave. I guess this is just a very low budget place. Wear shoes, carpets are a bit sticky under feet!
Business response:
Dear Sophie, Thank you for taking the time to post a review. We are sorry for the cleanliness concerns you encountered in your room. We are working to remedy these issues so that your stay will be absolutely perfect next time. You are a valued customer, and everything we do is aimed at providing you with an excellent experience. Safety and security are of utmost importance, and we take them seriously. On the positive side, it is nice to know our front desk associate was pleasant and helpful to you. We hope you will revisit s... read more
Kitchenette and refrigerator were disgusting
Business response:
Dear Michael, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in... read more
Frequently asked questions about Extended Stay America - Mt. Olive - Budd Lake
How is Extended Stay America - Mt. Olive - Budd Lake rated?
Extended Stay America - Mt. Olive - Budd Lake has a 3.4 star rating with 1,670 reviews.
When is Extended Stay America - Mt. Olive - Budd Lake open?
Extended Stay America - Mt. Olive - Budd Lake is open now. It will close tomorrow at 12:00 a.m.