Extended Stay America - Mt. Olive - Budd Lake

Business response:

Dear Guest, Thank you for your feedback. We work hard to uphold all our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations, and we thank you for bringing these concerns to our attention. We always want to hear from our guests about how we can improve our services! Your remarks are shared with the concerned team to action. Thank you once more, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback, David. We’re sorry to hear that your stay did not meet expectations. We aim to provide an affordable and comfortable experience, and we appreciate your comments on the breakfast and amenities. We will certainly take your feedback into consideration as we continue to enhance our offerings.Sincerely,Hotel Management 

Business response:

Dear Guest,We sincerely apologize that the cleanliness of your room did not meet expectations. A well-maintained environment is essential, and it’s disappointing to know that this was not your experience. Your feedback highlights areas that require more attention, and we will address these concerns with our team to ensure higher standards. Thank you for bringing this to our attention. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management 

Business response:

Dear Margaret, It is certainly unpleasant to hear about your experience at our hotel, as we truly take pride in providing outstanding hospitality. The issues you mentioned are absolutely not reflective of the standard we aim to provide, and we deeply regret any inconvenience caused.We have shared your comments with our entire staff to ensure our focus remains on exceptional service to every guest. We hope you will giveusanother chance to welcome you back and would love for you to experience our hotel the way you should have ... read more

Business response:

Dear Guest,We regret that your stay didn’t meet expectations. We strive to offer our guests a comfortable and enjoyable experience that reflects the price paid, and we regret that we fell short of meeting your expectations. Your comments are important to us, and we will look into ways to improve both the quality of our amenities and service to ensure a more satisfying experience in the future. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Managem... read more

Business response:

Dear William,We apologize for the inconvenience you experienced regarding the to-go food and the delayed availability of breakfast items. We understand how important it is for these amenities to be available at the promised times. Additionally, we’re sorry for the difficulty you had reaching the front desk; that’s certainly not the level of service we aim to provide. Your feedback is invaluable, and we will address these issues to ensure a more consistent and timely experience for future guests. We hope to have another oppor... read more

Business response:

Dear Ellen,Thank you for taking the time to review our hotel. We are sorry our property did not meet your expectations. We want every guest to enjoy everything about their time with us; therefore, we regret any inconvenience you experienced. We will share your feedback with our team as we are committed to providing exceptional service to our guests. Thank you for your feedback. We hope you will give us another opportunity to demonstrate the excellent service we are known for and that you should have experienced on this visit... read more