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Extended Stay America - Mt. Olive - Budd Lake
- Hotels
- Budd Lake, NJ
About this business
Location details
71 International Dr. S., Budd Lake, NJ, 07828, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Violent Violetta Violets is the least professional individual I’ve ever come across in the hotel business . Pounding on the door 2 hours before check out to “see if we were still there.”
Business response:
Dear Jake, Our prime motto is to serve our guests with the best customer service. However, we want to extend our apologies for not providing you with a perfect hotel stay. We completely understand your frustration and the inconvenience this caused you. In response to your review, we will discuss and address it with the relevant team so that it is not repeated. Once again, we are sorry for the experience and hope you will reconsider and return, as we would welcome the opportunity to provide you with the seamless stay you dese... read more
The bed had someone else’s hair in it, the bathroom ceiling was covered in mold, it was filthy. There were hairs, including pubic hairs, on the bathroom walls. Curtains didn’t work. The microwave didn’t work. There was no safe for valuables. The deadbolt was busted and barely hanging on. The walls were paper thin and you could hear everything. The grass outside had tons of dog poop. The outside doors were broken (if you exited a side door and wanted to re-enter, you had to come around to the front). Service was nonexistent. ... read more
Business response:
Dear Elise, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to host another occasio... read more
Rooms need update, bathrooms especially.
Business response:
Dear Joseph, Thank you for sharing your feedback with us. We appreciate your input regarding the need for updates in our rooms, especially the bathrooms. Your comments are valuable as we continually strive to improve our accommodations. We will consider your feedback as we plan future updates to ensure our guests have a more comfortable and enjoyable stay. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future. Thank you for choosing us for your stay.Sincerely,Hotel Mana... read more
The experience was terrible for me. We booked the hotel online and when we reached there, the man on the front desk was not at all trained. He was not knowing what was he doing. We told him that we booked the hotel online and he said the room I booked was not available which is ok. We told him to give us any room which is available as it was too late and we were really tired. He asked us for our ID and he didn't even know where to find address on the ID. Most terrible part was even though I already paid only for the room onl... read more
Business response:
Dear Dhruvi, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Sub par Hallways were dirty due to construction. Our room floor had sticky spots & a clump of hair left behind.
Business response:
Dear Evan, We sincerely apologize for the inconvenience you experienced during your stay. We regret that the cleanliness did not meet your expectations, particularly with the hallways and the condition of your room floor. Your feedback is crucial, and we assure you that we will address these issues to prevent recurrence. Please know that we value your input, and we hope you consider giving us another opportunity to provide you with a more positive and comfortable stay in the future.Sincerely,Hotel Management
Check in staff very friendly. The facility appears to house welfare families for long periods of time. This place is run down and needs to be upgraded asap. The first night there was an attempted suicide. Do your self a favor and stay at another motel in the area.
Business response:
Dear Paul, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, but we understand you were looking for a more modern experience. We will gladly share your valuable feedback appropriately for our future plans. We hope you will revisit, as we would welcome another opportunity to show you why we are a great choice when visiting the area and to provide you with the exceptional stay you deserve.Sincere... read more
Dirty, the carpet was dirty, the bathroom tub looked disgusting, the towels were dirty brown and were stiff, I went to get more towels at the reception and I was there for 15 minutes and no one answered, the person who helped me was very rude and angry. as a tourist from my country and I have a bad experience from this hotel
Business response:
Dear Shirly, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Mt. Olive - Budd Lake
How is Extended Stay America - Mt. Olive - Budd Lake rated?
Extended Stay America - Mt. Olive - Budd Lake has a 3.4 star rating with 1,670 reviews.
When is Extended Stay America - Mt. Olive - Budd Lake open?
Extended Stay America - Mt. Olive - Budd Lake is open now. It will close tomorrow at 12:00 a.m.