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Extended Stay America - Nashua - Manchester
- Hotels
- Nashua, NH
About this business
Location details
2000 Southwood Dr., Nashua, NH, 03063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were arriving at 2am. I called ahead to make sure that’s okay because we had been driving over 14 hours. Arrived, night audit began as I was checking in so we had to wait 10-15 minutes longer. No place to park except far ends of the building I had foot surgery 6/7 so I had to walk a lot to get to my room. Got to room at 2:36 went to restroom NO toilet paper at all. Room wasn’t thoroughly clean. Back of toilet had dust and dirt on it. Carpet torn next to bed near window. Room looked dingy and seriously outdated. Horrible e... read more
Business response:
Dear Ami, Thank you for your feedback regarding your recent stay. We sincerely apologize for the challenges you faced, including the delayed check-in and parking difficulties, especially given your recent surgery. It is unacceptable that your room lacked essential items and did not meet our cleanliness standards. Your comments about the condition of the accommodations are important, and we will address these concerns with our team to ensure improvements. We appreciate your insights and hope for the opportunity to provide you... read more
Awesome
Business response:
Dear Edward, Thank you for your positive feedback. We're pleased to hear that your experience was so enjoyable. Your satisfaction is our top priority, and it's lovely to know we met your expectations. We look forward to having the opportunity to serve you again in the future and provide another excellent stay.Sincerely,Hotel Management
First of all if I visit an extended stay, I’m expecting they’re gonna have dishes provided for me. No dishes at the location that was part of the reason of my stay because I was cooking dinner for a date and then they pull out paper saying no drugs and weapons like do I look like a drug addict like let’s get serious here what type of crap is going on at this location and then when my boyfriend came to visit me he was ID at the desk and treated like a criminal. I don’t understand why they if the room is in my name he should h... read more
Business response:
Dear Patricia, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize for not being able to make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and ensure future guests are not similarly impacted. We a... read more
When we arrived the hotel had a bad smell. The elevator was out of order. Thank goodness we were on the second floor. The hotel room was dirty and one room did not have a bedspread on it. The free breakfast in the morning is terrible. Coffee tea and stale muffins. This hotel was $250 a night. Just terrible
Business response:
Dear Erin, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize for the inconveneince the mentioned issues undoubtedly caused. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We have taken note of all the concerns you raised to address them promptly, and we hope you will stay with us again for a much-imp... read more
A health hazard DO NOT BOOK Worst hotel experience in my entire life. The hotel us dangerously unhealthy it is so unclean and dirty. The lobby smells if garbage due to the garbage room being 20 feet from the check in desk. The room first given smelled of rot and bad food. We were given another room but it was even worse. Pet odor. Mildew in the kitchen area. It had not been cleaned in a long time. There was trash and pet food in corners and under both beds. The tv remote was broken , the two desk chairs in such disrepair the... read more
Business response:
Dear Matthew, We deeply regret the challenges you encountered during your stay. Your well-being is paramount to us, and we've swiftly addressed the issues raised to uphold our commitment to cleanliness and guest satisfaction. Our team is dedicated to rectifying any shortcomings promptly and ensuring a positive experience for all guests. Please accept our sincerest apologies for the inconvenience you endured. Your feedback serves as a catalyst for improvement, and we're determined to exceed your expectations on future visits.... read more
Needs updated n woman at front desk rude
Business response:
Dear Jamie, Thank you for choosing us and sharing your review. We apologize for not meeting your expectations regarding our property's condition and for any interaction that did not meet our standards of hospitality. Ensuring a positive guest experience is our priority, and we regret falling short. Your feedback is valuable, and we will address these issues promptly to improve our services. Thank you for bringing this to our attention, as it helps us refine our guest experience. We hope to welcome you back and provide you wi... read more
Old pretty beat up building. Room clean reclinwr ripped in the arms. Tiny old towels no conditioner just shampoo. Kitchen area no papertowrls or napkins. Spa ious enou
Business response:
Dear DEBBI, Thank you for being our guest and providing your thoughtful review. Your feedback about the condition of the building and room amenities is concerning, and we regret falling short of your expectations. We will address the cleanliness and condition of the rooms, including the torn recliner and lack of amenities, with our housekeeping and maintenance teams to ensure a more fulfilling visit for future guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you ba... read more
Good location for the highway but low standards
Business response:
Dear Alicia, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Nashua - Manchester
How is Extended Stay America - Nashua - Manchester rated?
Extended Stay America - Nashua - Manchester has a 3.5 star rating with 1,564 reviews.
When is Extended Stay America - Nashua - Manchester open?
Extended Stay America - Nashua - Manchester is open now. It will close tomorrow at 12:00 a.m.