This profile has been claimed by the business owner or representative.
Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok for the price and location Resilient cigarette smoke from previous occupants yielded very unpleasant odor.
Business response:
Thank you for being a guest at our hotel. We are pleased to know you had an overall pleasant visit. However, we are sorry for the smell of smoke you experienced while being here and regret the inconvenience it caused. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope you will give us another chance to provide you with a better stay experience. Sincerely, Hotel Management
Business response:
Marion, thank you for staying at Extended Stay America. We are pleased our hospitality made such good impact on you and that you rated us 4-star. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
okay stay was okay until housekeeping woke me up 2hrs before checkout and kept trying to force her way in when I kept telling her no. I was indecent.
Business response:
Matthew, thank you for staying at Extended Stay America. We are glad you had a great visit. Your feedback has been discussed with the housekeeping team to ensure this does not happen again. Thanks again for being our guest, and we hope you will choose us again. Sincerely, General Manager
Too expensive for what is offered This was too expensive for what we got. The room was clean and comfortable, but not convenient for just an overnight stay. No hair dryer, only one very small bar of soap, no shampoo, bare minimum of towels and bath cloths, no bath mat, and no ice machine. They insisted that no one could check in before 3:00--that rooms would not be ready, but I don't think all the rooms suddenly got ready at 2:45 when they finally let us check in. I would stay there again only if no other choice.
Business response:
Thank you for taking the time to review your stay. We are happy your overall experience was enjoyable, but we are sorry for the service issue you had at the time of check-in. Appropriate measures have been taken to ensure this is not repeated. We also apologize that you were disappointed with the price you paid in relation to the value received. We make every effort to ensure our rates are competitive with like hotels in our area. We hope you give us another chance to serve you better in the future. Sincerely, General Manag... read more
It was a nice stay. It wasn't far from local stores that we were looking for and it was so comfortable. The only thing that I didn't like was I had to wait 30 mins for my room to be ready. Which should have been ready long before I got there.The receptionist explained they were short on cleaning staff and they just needed a little time to clean it. Which wasn't a problem because I rather stay in a clean room than a dirty one. I liked the fact she explained why it wasn't ready. This was a plus for me.
Business response:
Thanks for being our guest at Extended Stay America - Nashville - Airport - Music City. We are delighted to read you had a comfortable stay and that our location was perfect for your needs. We truly value your feedback as it will help us to improve our future guest experiences. We hope we have the opportunity of welcoming you back on a future visit. Sincerely, General Manager
Business response:
Mark, we appreciate your five-star rating and thanks for being our guest at Extended Stay America - Nashville - Airport - Music City. We are glad to see you enjoyed your stay and hope to see you again on your next trip to this area! Sincerely, General Manager
Friendly staff and close to airport. I was dissappointed to find out that the breakfast was a grab and go! Only offered items were packaged muffins, granola bars and coffee. We also had bugs in our room!
Business response:
Thank you for being a guest at our hotel. We are pleased to know our location was convenient for your needs and that you were impressed with the service provided by our staff. You are absolutely correct to expect a comfortable, clean and bug-free environment while being here. Although we have regular pest control service at our hotel, we have contacted them for an immediate visit to address the issue quickly. Thank you for bringing this to our attention. We appreciate your observation in regard to our breakfast offerings and... read more
Business response:
Mary, thank you for sharing your complimentary rating. We appreciate you choosing Extended Stay America - Nashville - Airport - Music City and hope to see you again soon. Sincerely, General Manager
Nice hotel. Overall, I was satisfied. There was a leak in under the toilet, but they were prompt to fix it.
Business response:
Jeanette, thank you for choosing to stay at Extended Stay America - Nashville - Airport - Music City and for sharing your feedback. We are glad to know you enjoyed your stay and that our associates were attentive to your needs. It was a pleasure hosting you, and we hope you will come and see us again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,167 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.