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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was nice but need a little attention. 1st of all, when I arrived, I had to wait about 10 min before front desk staff was there and end up having to call. Also, room was clean but was a little dated. When you take a shower, the water runs out of the bathroom on the floor into the kitchen and room area. Not cool. The smell of the room was a little stuffy too.
Business response:
I appreciate you taking the time to write a review of your experience with us. I do apologize for the issues you had during your stay. We like to make sure your experience is like a home away from home. If you have any additional feedback, we would like to hear it. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
! Very impressed with the hotel. Staff is A++! Everyone had a smile on their face as they accommodated any need that did arise. The room was smoke free and the bed was so comfortable. Cant beat the price for sure!! Marcell was than gracious. Thanks so much!
Business response:
I appreciate you taking the time to write a review of your experience with us. We like to make sure your experience is like a home away from home. We are excited to see that you enjoyed your stay. I will share your experience with my staff. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
It's ok The hotel was clean and the room was large. We stayed 2 nights and room service never showed up. We called for towels and the front desk told us we needed to trade them in, so we brought them to the front desk and they told us they needed to wash them and then they will return them, we never seen anymore towels. Also the pillows are flat as a pancake, bring your own pillow if you stay, but the beds were large and nice. All in all it was ok, if we stay again definitely bringing pillows a demand towels.
Business response:
I appreciate you taking the time to write a review of your experience with us. We like to make sure your experience is like a home away from home. We continually work to improve our hotel, I do apologize if we did not meet your expectations. I will share your experience with my staff. If you have any additional feedback, we would like to hear it. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
clean Room was comfortable
Business response:
Thank you for taking the time to share your experience. I am pleased you found your room to be clean and comfortable to your liking. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Great location Overall the stay was comfortable. Hotel clerks were semi rude and were not interested in providing room necessities. At one point my husband asked for more toilet paper (only a half of role when we arrived) and the desk clerk said she didn't feel like walking to get it at the moment and she would bring it later. Thank goodness we didn't have to use the bathroom for a few hours since that is how long we waited
Business response:
Thank you for sharing your experience. Please allow me to apologize for the lack of customer service you received from our staff. They have been addressed on the proper communication that must be shown to guests at all times. Overall, I'm glad you had a pleasant stay despite the inconveniences. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
The hotel Extended Stay America is in a good area We arrived at the hotel, we had booked a room with two queen beds as there were four of us to be housed. The room door was situated opposite where the garbage cans were put, it was very unclean and smelled. A workman was cutting some timber in the back of his truck, all the shavings went on to my car. As there was four of us I would expect four bath towels which there were but no hand towels and no face cloths, Only one bar of soap between us. It seemed evident that the hotel... read more
Business response:
Thank you for taking the time to share your experience. I am pleased you valued our location and and our hotel's appearance, however, please accept my apology of the inconveniences you endured. In regards to the man, you did the right thing by informing one of our staff members. The situation had been dealt with accordingly. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 4.2 star rating with 1,151 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.