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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You get what you pay for. The bathroom want clean, the toilet still had items inside and hair all around toilet. The stovetop was very dirty and the floors not clean. The staff at check was fine, but we didn’t have the room we booked. We booked King and was given a double. Every morning we didn’t see breakfast bags and the staff wasn’t there to ask. A/C was fine. The shower had ups and downs with temp, but was fine once you found the right spot.
Room was not clean, outside also quite off, my door lock stopped working when I went to get a hoodie from my car and it took me above 40 mins to get back to my room
Came to check in to find out I didn't have a room. STAY AWAY
No me gustó. El cuarto no está en condiciones, tenía mal olor y todo manchado y sucio. Me pidieron el depósito en efectivo y no me dieron opción para pagar con la tarjeta. No tenía suficiente efectivo y tuve que salir a buscar un atm y no conseguí, perdí una hora en eso. .
a lot of smoking going on outside and my room smelled of smoke
Business response:
Dear Lucy, Thank you for reviewing your stay. Please accept our apologies for the disruption caused by smoke-related issues. While smoking is allowed in designated areas, it should not impact our non-smoking guests, and we hope you will accept our sincerest apologies. Your feedback will be shared with our team to help prevent similar concerns in the future. We are committed to providing a comfortable and respectful environment for everyone, and we regret that this was not reflected during your visit. We appreciate you bringi... read more
There were holes in the walls and scratches to. We also found a cockroach in the kitchen area. The outside of the building need some TLC to.
Business response:
Dear Brandon, Thank you for staying with us and sharing your comments. We follow rigorous standards for cleanliness and upkeep, and we take your feedback seriously to improve the condition of our property continually. Please be assured that the room you stayed in will be professionally reviewed as a precaution. Your observations about the building’s exterior have also been shared with our team for consideration. We appreciate you bringing this to our attention and hope to provide you with a much better experience during your... read more
Horrible Customer Service! Rude and untrained This was horrible I had to email corporate! I called to inform I was doing a late check in. I got there at 1215 am. I gave all of my information asked of me. The guy at the counter older African American Bald gentleman wearing hospital scrubs no name tag or anything that leads you to believe he even works there. However 30mins into checkin he states he can’t check me in. My phone number isn’t correct. I have him my number again and he showed me the screen I assured him it was cor... read more
Business response:
Dear Guest, We sincerely apologize for the challenges you faced during your check-in process. We understand how frustrating the delays and miscommunication must have been, and we deeply regret the inconvenience caused. While we always aim to provide exceptional service, we recognize that we fell short. Your feedback is incredibly valuable, and we are using it to enhance our procedures and staff training to prevent such issues in the future. We hope you will give us another chance to deliver a much smoother and more enjoyable... read more
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,131 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.