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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The "Deluxe suites" were FILTHY! The odor of pet urine burned your eyes. The bed sheets were stained. They did not have any extra linen for the sofa couch. When pulling out the sofa couch, large black spiders the size of quarters ran out from beneath. The hard wood floors were so dirty we threw our socks away, and all of this we experienced in less than 10 minutes. We got our suitcases and run out of there!
Business response:
Dear Tammie, Thank you for bringing these concerns to our attention. We sincerely apologize for the unacceptable condition you encountered. Cleanliness and comfort are priorities, and it's clear that we did not meet those standards. Your feedback about the linens and room upkeep will be addressed with our team to prevent such occurrences in the future. We regret any distress caused and hope for an opportunity to provide a better experience.Sincerely,Hotel Management
The carpet was dirty The firealary didn't work. And made A terrible noise, I want sleep when Arrive At The room. Theycame and take the battout, so I felt unsafe
Business response:
Dear Cris,Thank you for sharing your feedback. We are sorry to hear about the issues you experienced with the carpet and the fire alarm. Your comfort and safety are our top priorities, and it’s concerning to hear that these aspects of your stay fell short. We appreciate you bringing these matters to our attention and will address them promptly. We hope you might consider staying with us again so we can provide you with a more pleasant experience.Sincerely,Hotel Management
No thank you, Hotels.com I cannot give a review for the hotel, this is for Hotels.com We didn't get to stay here. When we arrived the lobby was closed and no-one answered the call box. Not sure if this was the fault of Hotels.com or a miscommunication between them. The confirmation said midnight was the latest check-in but their lobby closed at 11 pm. I contacted Hotels.com via chat and got zero results. Called the hotel the next morning and they did credit the stay on my credit card. So I am somewhat satisfied, I had to pay... read more
Business response:
Dear Tracey, Thank you for sharing your experience. We’re glad that your reservation was credited, though we regret the inconvenience you faced upon arrival. It seems there may have been some confusion regarding check-in details. We appreciate your understanding, and we hope your future stays are smooth and enjoyable. Safe travels!Sincerely,Hotel Management
Bad Stay Bad experience. The room was smell n not in good condition ( the bath room floor was peeled off). I had to wait extra 15 and called 1-800 2 times.
Business response:
Dear Andrian, Thank you for your feedback. We apologize for the unpleasant experience you had during your stay. The condition of your room and the delay in assistance are not in line with our standards. We understand your frustration and are taking steps to address these issues promptly. Your concerns are important to us, and we hope to provide a more positive experience in the future.Sincerely,Hotel Management
Wouldn’t stay here again due to the problems surrounding the area and the process to receive my deposit back has been an outrageous process.
Business response:
Dear Quindell, Thank you for your feedback. We apologize for the issues you encountered with the surrounding area and the difficulties in receiving your deposit back. This is not the experience we aim to provide, and your comments will be shared with our team to address these concerns promptly. We appreciate your patience and understanding, and we hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Won’t stay again My flight was postponed, and before I was in TN I got a call from the office stating it was too late to check in and I lost my room. After asking why and sharing my room was already paid for why it was cancelled, he said I was too late. When I arrived there was no concierge service doors and the front lobby was locked. I called the emergency phone and when someone arrived, he was very rude. I eventually got my room and walked down to find dead bugs in my tub and kitchen. No thanks!
Business response:
Dear Kathryn, Thank you for being our guest. We sincerely apologize for the unacceptable experience you encountered during your stay. It's distressing about the issues you faced with check-in, the lack of concierge service, and the cleanliness of your room. This falls short of our standards, and we are addressing this matter to ensure a smoother experience for all our guests. Your feedback is invaluable, and we will work diligently to prevent similar occurrences in the future. Please accept our sincerest apologies, and we ho... read more
Gross We checked into the room went to get dinner came back to the room and there were bugs! We did not stay the night
Business response:
Dear Juli, Thank you for choosing us for your accommodation, and we regret you had to cancel with us. Your comfort is important to us, and we take reports of pests seriously. Please know that we follow the most rigorous industry cleanliness and pest control standards. However, the space you occupy will be professionally inspected as a precaution. Our team is addressing this promptly. We apologize for any inconvenience and hope to have the opportunity to serve you better in the future. Thank you for bringing this to our atten... read more
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,131 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.