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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Only stay in this hotel if you don’t have anywhere else to be. In case you disregard my opinion and decide to stay. Embrace yourself in a journey of frustration, regret and filthiness.
Business response:
Dear Guest, Thank you for staying with us and for reviewing your time at our hotel. We sincerely apologize that your experience did not reflect the level of service we aim to provide. We are disheartened to learn about the significant challenges you encountered during your visit. Please know that we are thoroughly reviewing your comments and are committed to making the necessary improvements. Your input is invaluable in guiding our efforts to enhance guest satisfaction, and we hope you will consider giving us another opportu... read more
Yucky and Rude and Unsafe Was yucky. Dirty floor (Cheetos on the floor and just dusty). Smelled of smoke and pot. Found a roach and a spider. Blanket on bed was stained and was just all around yucky. The man who worked the front desk was also extremely rude and disrespectful. I felt unsafe that I put the chairs given against the door the night I stayed there
Business response:
Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, including cleanliness concerns and the behavior you experienced from the front desk staff. This does not meet the standards we strive to uphold. Your safety and comfort are of the utmost importance, and we deeply regret the negative experience. We are committed to improving our services and hope to provide a much better stay should you decide to return.Sincerely,Hotel Management
If I could give 0 stars I would. Very dirty and noisy. No breakfast and showers refrigerator and things do not work. No service in area either
Business response:
Dear Brianna, It is very concerning to learn that your experience did not align with our typical standards. Providing a clean, comfortable, and well-maintained environment is our primary goal, and we regret any inconvenience you experienced. Please rest assured that we will review your comments regarding the shower and refrigerator with our maintenance team to prevent such oversights from repeating. Your feedback regarding the complimentary grab-and-go breakfast has also been noted, as we are continuously working to enhance ... read more
The room looked kind of run down and the lobby was closed early in the morning when I needed to check out.
Business response:
Dear Timothy, Thank you for your feedback. We regret that your experience did not meet expectations and apologize for the inconvenience caused by the condition of the room and the early closure of the lobby. Your comments have been shared with our team to address these concerns and improve our services. We hope you will consider staying with us again for a better experience in the future.Sincerely,Hotel Management
I'm sorry for this bad review, I honestly never leave one. But, after dealing with the fully booked issue for 3 hours, the bad communication, the unfriendly manager, yes I did the booking at 10pm but I never thought you wouldnt give all info to expedia or even closed your fully booked hotel so you wouldnt get any more bookings. There was no front desk available after hours. I found out your hotel was fully booked when I arrived to your hotel and call from that old phone to your manager. Expedia did a favor of finding me a ho... read more
Business response:
Dear Piero,Thank you for sharing your experience with us. We deeply apologize for the challenges you faced due to the overbooking situation and the communication issues that added to your frustration. We understand how upsetting it must have been to arrive late at night, only to encounter such an inconvenience. We are reviewing our booking process and after-hours communication procedures to prevent similar situations in the future. While we missed the mark this time, we genuinely hope you’ll consider giving us another opport... read more
Bugs was all in my room I had food I was cooking and had to go buy out bc bugs was everywhere
Business response:
Dear Shanika, Thank you for your feedback. We sincerely apologize for the discomfort you experienced due to the presence of bugs in your room. This is not the standard we strive to maintain, and we understand how distressing this situation must have been, especially while you were preparing food. Your concerns have been shared with our management team so that immediate action can be taken. We appreciate your understanding and hope you might consider giving us another chance in the future for a more pleasant stay.Sincerely,Ho... read more
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,231 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.