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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rude employees, no accomdation to people flying in. The unkept of the property seems unsafe
Business response:
Dear Jasmine,Thank you for sharing your feedback with us. We sincerely apologize for the experience you had during your stay, particularly regarding the conduct of our staff and the condition of the property. Your concerns about safety and accommodations are important to us, and we are committed to addressing these issues promptly. We appreciate your input, as it helps us improve our services and ensure a better experience for all our guests. We hope you will consider giving us another chance in the future.Sincerely,Hotel Ma... read more
We asked for close or adjoining rooms and we didn’t even get close rooms. The check in clerk didn’t even try to accommodate us
Business response:
Dear Robbie,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with your room assignment and for being unable to accommodate your request for adjoining or close rooms. We understand how important this was for your stay and regret that we could not meet your expectations. Your concerns will be reviewed with our front desk team to ensure better efforts in the future. We hope to have the chance to provide a more satisfying experience on your next visit.Sincerely,Hotel Management
Would not recommend Place was in a good location near the airport however was not a pleasant stay. The room was filled with flies. We booked a queen studio but was given a double. The air conditioning had an awful smell so we did not use it which was needed for the heat. Would not recommend.
Business response:
Dear Guest,We sincerely apologize for the disappointing experience and regret falling short of your expectations. We understand the significance of a comfortable and enjoyable stay, especially during travel. Therefore, we will address these issues with our team and ensure that we prevent future occurrences. Your feedback is invaluable to us. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel.Sincerely,Hotel Management
They refused to honor the reservation. Could see it in their computer but said they were full. Not much in the way of an apology. People just hanging around outside. Rundown appearance to buildings and grounds. Don’t count on them for sure, and spend a little bit more yo be in a safer, less grungy environment.
Business response:
Dear Victor,We appreciate your kind words about our staff. However, we apologize for the unpleasant conditions you encountered. The issues you described are concerning and fall short of our standards, and we appreciate you bringing them to our attention. We will address this with our housekeeping team to ensure our hotel meets the highest level of cleanliness standards. While we regret that your recent stay was not up to your standards, we value your input. We are committed to ensuring your next visit with us is nothing shor... read more
The "Deluxe suites" were FILTHY! The odor of pet urine burned your eyes. The bed sheets were stained. They did not have any extra linen for the sofa couch. When pulling out the sofa couch, large black spiders the size of quarters ran out from beneath. The hard wood floors were so dirty we threw our socks away, and all of this we experienced in less than 10 minutes. We got our suitcases and run out of there!
Business response:
Dear Tammie, Thank you for bringing these concerns to our attention. We sincerely apologize for the unacceptable condition you encountered. Cleanliness and comfort are priorities, and it's clear that we did not meet those standards. Your feedback about the linens and room upkeep will be addressed with our team to prevent such occurrences in the future. We regret any distress caused and hope for an opportunity to provide a better experience.Sincerely,Hotel Management
The carpet was dirty The firealary didn't work. And made A terrible noise, I want sleep when Arrive At The room. Theycame and take the battout, so I felt unsafe
Business response:
Dear Cris,Thank you for sharing your feedback. We are sorry to hear about the issues you experienced with the carpet and the fire alarm. Your comfort and safety are our top priorities, and it’s concerning to hear that these aspects of your stay fell short. We appreciate you bringing these matters to our attention and will address them promptly. We hope you might consider staying with us again so we can provide you with a more pleasant experience.Sincerely,Hotel Management
No thank you, Hotels.com I cannot give a review for the hotel, this is for Hotels.com We didn't get to stay here. When we arrived the lobby was closed and no-one answered the call box. Not sure if this was the fault of Hotels.com or a miscommunication between them. The confirmation said midnight was the latest check-in but their lobby closed at 11 pm. I contacted Hotels.com via chat and got zero results. Called the hotel the next morning and they did credit the stay on my credit card. So I am somewhat satisfied, I had to pay... read more
Business response:
Dear Tracey, Thank you for sharing your experience. We’re glad that your reservation was credited, though we regret the inconvenience you faced upon arrival. It seems there may have been some confusion regarding check-in details. We appreciate your understanding, and we hope your future stays are smooth and enjoyable. Safe travels!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,231 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.