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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I pay for a room that it was available online and when I got there it was sold out. The lobby was closed and you have to communicate trough a phone they have outside se lobby and they took time to answer, and the place gives bad vibes
Business response:
Dear Yarina, We sincerely apologize for the inconvenience you experienced upon arrival. Ensuring our guests have a seamless check-in process is our priority, and we regret any frustration caused by the lack of availability and delayed communication. Your feedback regarding the lobby closure and phone communication will be addressed with our team to improve our service. We understand the importance of creating a welcoming atmosphere and regret if we fell short during your visit. Your feedback is invaluable, and we hope for th... read more
If you’re a smoker and you’re not into housekeeping for your rooms, then this is a perfect place otherwise food and fridge spiders carpet but they let pets so this is a pet hotel. Good luck.
Business response:
Dear Eric, We apologize for any inconvenience you experienced during your stay. Maintaining a clean and comfortable environment is a priority, and we regret if we fell short of your expectations in this regard. Your feedback is invaluable, and we will address these concerns promptly with our housekeeping team to ensure improvements are made. Rest assured, we adhere to rigorous industry standards for cleanliness and pest control. However, your room will be professionally inspected as a precautionary measure. Additionally, we ... read more
It was incredibly dirty
Business response:
Dear Hannah, Thank you for sharing your review. We apologize for the cleanliness issues you encountered during your stay. Providing a clean and comfortable environment is our top priority, and we regret that we fell short of meeting your expectations. Your feedback is essential, and we will promptly address these concerns with our housekeeping team to ensure improvements. Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
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Business response:
Dear Jessica, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address them adequately.Sincerely,Hotel Management
Don't stay here. The man in the front lobby called me a racial slur and a "hobo bi*ch" over me asking about more flavors of oatmeal. I asked why he's being such a an A hole and he said he's kicking me out. He locked me out of my room at 8:45 a.m. and I couldn't take a shower or anything and he called the cops out there on me. Over breakfast items?!?. I recorded it and it will be posted online for other to see how this hotel acts. I couldn't get back into my room to get my stuff. They have roaches and the water didn't work in... read more
Business response:
Dear Guest, Thank you for bringing this disturbing incident to our attention. We extend our sincerest apologies for the unacceptable behavior you encountered from one of our staff members. Such behavior is completely unacceptable and does not reflect the standards of our hotel. Immediate action will be taken to address this matter internally, and appropriate disciplinary measures will be implemented. Additionally, we will thoroughly investigate the issues you raised regarding room conditions and ensure that they are promptly... read more
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,131 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.