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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I'm sorry for this bad review, I honestly never leave one. But, after dealing with the fully booked issue for 3 hours, the bad communication, the unfriendly manager, yes I did the booking at 10pm but I never thought you wouldnt give all info to expedia or even closed your fully booked hotel so you wouldnt get any more bookings. There was no front desk available after hours. I found out your hotel was fully booked when I arrived to your hotel and call from that old phone to your manager. Expedia did a favor of finding me a ho... read more
Business response:
Dear Piero,Thank you for sharing your experience with us. We deeply apologize for the challenges you faced due to the overbooking situation and the communication issues that added to your frustration. We understand how upsetting it must have been to arrive late at night, only to encounter such an inconvenience. We are reviewing our booking process and after-hours communication procedures to prevent similar situations in the future. While we missed the mark this time, we genuinely hope you’ll consider giving us another opport... read more
Bugs was all in my room I had food I was cooking and had to go buy out bc bugs was everywhere
Business response:
Dear Shanika, Thank you for your feedback. We sincerely apologize for the discomfort you experienced due to the presence of bugs in your room. This is not the standard we strive to maintain, and we understand how distressing this situation must have been, especially while you were preparing food. Your concerns have been shared with our management team so that immediate action can be taken. We appreciate your understanding and hope you might consider giving us another chance in the future for a more pleasant stay.Sincerely,Ho... read more
Rude employees, no accomdation to people flying in. The unkept of the property seems unsafe
Business response:
Dear Jasmine,Thank you for sharing your feedback with us. We sincerely apologize for the experience you had during your stay, particularly regarding the conduct of our staff and the condition of the property. Your concerns about safety and accommodations are important to us, and we are committed to addressing these issues promptly. We appreciate your input, as it helps us improve our services and ensure a better experience for all our guests. We hope you will consider giving us another chance in the future.Sincerely,Hotel Ma... read more
We asked for close or adjoining rooms and we didn’t even get close rooms. The check in clerk didn’t even try to accommodate us
Business response:
Dear Robbie,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with your room assignment and for being unable to accommodate your request for adjoining or close rooms. We understand how important this was for your stay and regret that we could not meet your expectations. Your concerns will be reviewed with our front desk team to ensure better efforts in the future. We hope to have the chance to provide a more satisfying experience on your next visit.Sincerely,Hotel Management
Would not recommend Place was in a good location near the airport however was not a pleasant stay. The room was filled with flies. We booked a queen studio but was given a double. The air conditioning had an awful smell so we did not use it which was needed for the heat. Would not recommend.
Business response:
Dear Guest,We sincerely apologize for the disappointing experience and regret falling short of your expectations. We understand the significance of a comfortable and enjoyable stay, especially during travel. Therefore, we will address these issues with our team and ensure that we prevent future occurrences. Your feedback is invaluable to us. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel.Sincerely,Hotel Management
They refused to honor the reservation. Could see it in their computer but said they were full. Not much in the way of an apology. People just hanging around outside. Rundown appearance to buildings and grounds. Don’t count on them for sure, and spend a little bit more yo be in a safer, less grungy environment.
Business response:
Dear Victor,We appreciate your kind words about our staff. However, we apologize for the unpleasant conditions you encountered. The issues you described are concerning and fall short of our standards, and we appreciate you bringing them to our attention. We will address this with our housekeeping team to ensure our hotel meets the highest level of cleanliness standards. While we regret that your recent stay was not up to your standards, we value your input. We are committed to ensuring your next visit with us is nothing shor... read more
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,131 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.