Extended Stay America - Nashville - Airport - Music City

Business response:

Dear Lucy, Thank you for reviewing your stay. Please accept our apologies for the disruption caused by smoke-related issues. While smoking is allowed in designated areas, it should not impact our non-smoking guests, and we hope you will accept our sincerest apologies. Your feedback will be shared with our team to help prevent similar concerns in the future. We are committed to providing a comfortable and respectful environment for everyone, and we regret that this was not reflected during your visit. We appreciate you bringi... read more

Business response:

Dear Brandon, Thank you for staying with us and sharing your comments. We follow rigorous standards for cleanliness and upkeep, and we take your feedback seriously to improve the condition of our property continually. Please be assured that the room you stayed in will be professionally reviewed as a precaution. Your observations about the building’s exterior have also been shared with our team for consideration. We appreciate you bringing this to our attention and hope to provide you with a much better experience during your... read more

Business response:

Dear Guest, We sincerely apologize for the challenges you faced during your check-in process. We understand how frustrating the delays and miscommunication must have been, and we deeply regret the inconvenience caused. While we always aim to provide exceptional service, we recognize that we fell short. Your feedback is incredibly valuable, and we are using it to enhance our procedures and staff training to prevent such issues in the future. We hope you will give us another chance to deliver a much smoother and more enjoyable... read more

Business response:

Dear Edwin,Thank you for the kind words! We are so glad Queen made your stay memorable with her helpful and kind service. It is always wonderful to hear when our team members at Extended Stay America go above and beyond. We look forward to welcoming you back for another great visit!Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We regret that you could not experience our accommodations due to challenges with your reservation through Expedia. We understand that third-party booking processes can sometimes be complex. Our team is always available to assist you with future inquiries. Your input is invaluable, and we remain dedicated to providing exceptional service. We hope to welcome you in the future.Sincerely,Hotel Management 

Business response:

Dear Guest, We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future, as we would welcome the chance to provide you with an outstanding visit.Sinc... read more

Business response:

Thank you for sharing your feedback, Matthew. We regret that the condition of the room did not meet expectations during your stay. Maintaining a well-kept and comfortable environment for all guests is a top priority, and your comments will be shared with the appropriate team for immediate attention. We appreciate your input and the opportunity to address this matter.Sincerely,Hotel Management