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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Buen servicio Mi estadia fue breve, solo 3 dias. excelente servicio.
The room wasn't maintained. Curtain rod loosely attached; floor has water damage; refrigerator door would not stay closed; room door has noticable air gap; no room service during my stay;when ask for
Business response:
Dear Guest, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely, Hotel Management
Esto es realmente de los hoteles de este tipo que peor ha estado , la limpieza es precaria por lo menos en la habitación que me tocó, permiten el acceso a mascotas y luego no realizan una buena limpieza, habitación en particular estaba llena de pelos de mascotas por donde quiera es realmente asqueroso. No volveré jamás
Business response:
Dear Guest, Thank you for staying at our hotel. We strive to provide every guest with a clean and comfortable room; therefore, we are very disappointed to hear this was not your experience. Please accept our sincere apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping team to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance to show you the great v... read more
Quite honestly the worst hotel experience I've ever had & not worth the $270 I paid. Stayed here for the weekend for an event (Friday night through Sunday morning). When I checked in, I was given a room that wasn't cleaned. They give me a new room. I work remotely so needed wifi which is advertised as free. When I sign in for the wifi, it literally won't let me bypass the upgrade options and closing it out doesn't activate the wifi. So I buy the upgrade for a day at $5.99. End up getting it for two days and the prompt says i... read more
Business response:
Dear Octavia, Thank you for taking the time to share your detailed experience. We sincerely apologize for the difficulties you encountered, including the initial room condition, the WiFi complications, and the situation with your key card late at night. We completely understand how stressful and unsettling this must have been, especially while traveling alone. Our commitment to providing a seamless experience is unwavering; therefore, your feedback highlights areas where we must improve accessibility and guest support, and w... read more
The room was not clean and it had a funny smells and stains on the floor stained on the counter top. I had to get a coffee maker. It had dirty carpet you found three stink bugs. and the best part was the handrail had blood going down.
Business response:
Dear Eleanor, Thank you for bringing this to our attention. We're deeply sorry to hear about the condition of your room and the disturbing experience you encountered during your stay. Cleanliness and guest safety are top priorities for us, and what you described falls far below our standards. We take these matters seriously and will address the issues you've raised on a priority basis. Your feedback is invaluable, and we sincerely apologize for the discomfort caused. We hope to make things right and restore your confidence i... read more
You get what you pay for. The bathroom want clean, the toilet still had items inside and hair all around toilet. The stovetop was very dirty and the floors not clean. The staff at check was fine, but we didn’t have the room we booked. We booked King and was given a double. Every morning we didn’t see breakfast bags and the staff wasn’t there to ask. A/C was fine. The shower had ups and downs with temp, but was fine once you found the right spot.
Business response:
Dear Brian, Thank you for your feedback. We’re sorry to hear about the cleanliness issues in your room and the reservation mix-up. That’s not the standard we aim to provide, and we regret the inconvenience it caused. We also apologize for the lack of breakfast and staff availability in the mornings. Your comments have been shared with our housekeeping and front desk teams to ensure these concerns are addressed promptly. We’re glad the A/C and shower eventually worked well, but we know that doesn’t make up for the rest of the... read more
Room was not clean, outside also quite off, my door lock stopped working when I went to get a hoodie from my car and it took me above 40 mins to get back to my room
Business response:
Dear Roman, We’re sorry to hear about the issues you encountered during your stay. A malfunctioning door lock and cleanliness concerns are unacceptable, and we understand how distressing it must have been to wait to re-enter your room. Your feedback has been shared with our maintenance and housekeeping teams for immediate attention. We’re committed to providing a safe and comfortable environment, and we regret that we fell short during your visit. Thank you for bringing this to our attention. We hope to have the opportunity ... read more
Came to check in to find out I didn't have a room. STAY AWAY
No me gustó. El cuarto no está en condiciones, tenía mal olor y todo manchado y sucio. Me pidieron el depósito en efectivo y no me dieron opción para pagar con la tarjeta. No tenía suficiente efectivo y tuve que salir a buscar un atm y no conseguí, perdí una hora en eso. .
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,234 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.