Extended Stay America - Nashville - Airport - Music City

Business response:

Dear Edwin,Thank you for the kind words! We are so glad Queen made your stay memorable with her helpful and kind service. It is always wonderful to hear when our team members at Extended Stay America go above and beyond. We look forward to welcoming you back for another great visit!Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We regret that you could not experience our accommodations due to challenges with your reservation through Expedia. We understand that third-party booking processes can sometimes be complex. Our team is always available to assist you with future inquiries. Your input is invaluable, and we remain dedicated to providing exceptional service. We hope to welcome you in the future.Sincerely,Hotel Management 

Business response:

Dear Guest, We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future, as we would welcome the chance to provide you with an outstanding visit.Sinc... read more

Business response:

Thank you for sharing your feedback, Matthew. We regret that the condition of the room did not meet expectations during your stay. Maintaining a well-kept and comfortable environment for all guests is a top priority, and your comments will be shared with the appropriate team for immediate attention. We appreciate your input and the opportunity to address this matter.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for staying with us and for reviewing your time at our hotel. We sincerely apologize that your experience did not reflect the level of service we aim to provide. We are disheartened to learn about the significant challenges you encountered during your visit. Please know that we are thoroughly reviewing your comments and are committed to making the necessary improvements. Your input is invaluable in guiding our efforts to enhance guest satisfaction, and we hope you will consider giving us another opportu... read more

Business response:

Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, including cleanliness concerns and the behavior you experienced from the front desk staff. This does not meet the standards we strive to uphold. Your safety and comfort are of the utmost importance, and we deeply regret the negative experience. We are committed to improving our services and hope to provide a much better stay should you decide to return.Sincerely,Hotel Management 

Business response:

Dear Brianna, It is very concerning to learn that your experience did not align with our typical standards. Providing a clean, comfortable, and well-maintained environment is our primary goal, and we regret any inconvenience you experienced. Please rest assured that we will review your comments regarding the shower and refrigerator with our maintenance team to prevent such oversights from repeating. Your feedback regarding the complimentary grab-and-go breakfast has also been noted, as we are continuously working to enhance ... read more

Business response:

Dear Timothy, Thank you for your feedback. We regret that your experience did not meet expectations and apologize for the inconvenience caused by the condition of the room and the early closure of the lobby. Your comments have been shared with our team to address these concerns and improve our services. We hope you will consider staying with us again for a better experience in the future.Sincerely,Hotel Management