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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Good location Safe neighborhood Close to shopping No maid service Had to go to office to get towels Sheets were scratchy Pillows were flat Ok place to stay for few days
Very clean and comfort stay. Very close to the downtown area.
Business response:
Thank you for sharing your comments. It is great to read your positive remarks regarding how comfortable your stay was and how you favored our convenient location near downtown. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
no coffee
Hotel needs some updates & rooms are ok at best, garbage was piled under 5 he stairs on the back side of the building.
Good hotel for the price! The room was very clean! It is a great location for visiting Nashville ...about 10 minutes away! Good place to stay for the price.
Layover in Brentwood TN Stayed here on a layover on the way to Panama City Beach Florida. Booked ahead online as I wanted a guaranteed place to stay. Outside the place looks very new however the inside not so much. Looks like it has just had a quicky redo and not that great of a job. Furniture in the room is quite old and needs to be replaced. Advertised a breakfast and only expected a continental style with maybe bread, bagels and some juice etc. nothing fancy. What we got was a grab and go - mini muffins , granola bars and... read more
Nice for the price. Useful location, very well equipped room. It was a little tough dragging all of my stuff up to the 3rd floor, but I'm not sure how you'd add an elevarot at this point.
Business response:
Thank you for taking the time to write a review of your stay. I'm glad that you felt it was worth the price. Please accept our apologies that we had no rooms on the lowest floor to alleviate your taking your luggage to the 3rd floor. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
I have stayed here annually over the years. The quality has definitely slipped since my last visit in 2015. The rooms were not as clean. The service was slow, especially when we tried to obtain the "comfort pack" (plates and such) for our stay. There were many cigarette butts and piles of trash in the stairwell. The towels in the bathroom smelled of cigarette smoke. I'm not sure whether I will return or not.
Business response:
Thank you for bringing your experience to our attention. I am disappointed to read you did not receive adequate service or accommodations during your stay at our hotel. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Very accommodating staff On check-in a room with two beds was not available per our reservation. The desk attendant gave us two adjacent rooms with no extra cost. Worked out even better. Comfortable rooms and would consider staying again whenever in the area.
Business response:
Your feedback is important. Thank you for sharing. It is good to know you were well accommodated by our staff and that your rooms were to your liking; however, we have informed our maintenance engineer to address the issues you mentioned in the bathroom. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,954 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.