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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Booked a room and breakfast through Expedia. However, there was No breakfast room and No breakfast. There never was, as our friendly receptionist explained.
Business response:
Dirk, we are happy you had an overall satisfactory stay. However, I apologize and regret the inconvenience you had with our grab-and-go breakfast offerings. I will share your concerns with my food and beverage team so that they can do the necessary changes during future implementation. We hope you will consider giving us a second chance to serve you better. Sincerely, General Manager
It wasn't very clean & it reeked of a stale sour odor
Business response:
Shay, thank you for being our guest and for sharing your feedback. I apologize for the odor issues you experienced in your room. We work hard to provide a clean and comfortable environment and I am sorry this compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your candid feedback and we hope to welcome you back in the future. Sincerely, General Manager
Needs a cleaning This is a fairly new hotel but is not very well kept. The entire building could use a good scrub. I like extented stay hotels for the most part but this one needs some work. Hotel is located in a nice area.
Business response:
Thank your for being a frequent guest of our brand and for choosing to stay with us. We are happy your overall experience was enjoyable, but we are sorry for the cleanliness issue you had and the inconvenience it caused. We are working to remedy the issues you mentioned so the next time your stay will be absolutely perfect. We hope you consider staying with us again soon! Sincerely, General Manager
Business response:
Mark, thank you for being our guest. I'm glad that overall you were pleased with your stay. I hope you will give us another chance to prove that we have changed and taken your comments seriously. Sincerely, General Manager
Business response:
Thank you so much for the positive review. We strive to provide the service and amenities that are worthy for this kind of feedback. We hope you will choose Extended Stay America when your travels bring you back this way. Sincerely, General Manager
Business response:
Taylor, thank you for taking the time out of your busy schedule to share your glorious rating with fellow travelers online. We appreciate you choosing us and look forward to welcoming you back to Extended Stay America. Sincerely, General Manager
Business response:
Thomas, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, General Manager
No one works Seems to be an epidemic, no one likes to work. The desk clerk went home and forwarded the phones. Then I watched him pull up in his car.
Business response:
Michael, thank you for your feedback. Please accept our apologies for the issues you experienced with our front desk service. Your experience is not indicative of the service we normally provide, and we regret that we fell short in this instance. We take these reviews very seriously and have shared your concerns with our team to ensure this is not repeated. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, General Manager
Not happy Housekeeping tried to kick me out and in the morning breakfast was gone by 6:10am and not refilled. Worst was the desk attendant went home and forwarded the phones one morning and I watched home pull up in his car.
Business response:
Michael, thank you for taking the time to review your stay. I apologize for the behavior of our associates and regret the inconvenience you had. I have immediately brought this to the attention of our management and staff so that going forward we can better serve our guests. I encourage you to try us again in the near future. I am confident you will enjoy a better stay. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,954 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.