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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
We appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Would stay again Comfy bed & clean room. Felt like this was a safe location & would stay here again
Business response:
Carla, thank you for staying at Extended Stay America. We are delighted to read you had a comfortable time with us and that you liked your well-appointed room. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Adam, thank you for staying at Extended Stay America. We are glad our service and facilities were to your satisfaction. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, Hotel Management
A nice stay close to downtown Nashville. My experience at this Extended Stay hotel was pleasant, although there were small things that bothered me. Before I get into that, know that I slept, slept well, and felt rested, but I could've done that elsewhere for a cheaper price. Usually, when I'm on long road trips, like I was when I booked this place, I go for cheaper motels because I save, I know I won't be there long, and if there are any issues, I know can tolerate it for the night. I paid more to stay at this hotel, but asi... read more
Business response:
Timmy, it was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you had a comfortable stay and that you found us to be a good value. We value your feedback and will use it to ensure we are more consistent in our service levels. We would love the chance to make it up to you on a future visit. Sincerely, Hotel Management
Other than the shower drain backing up, I would stay here again. That was the only inconvenience. Love this hotel.
Business response:
Ashley, thank you for staying at Extended Stay America. We are glad you had an overall pleasant time with us. Your concern in regard to the shower has been shared with our maintenance team to check and fix it immediately. We look forward to serving you much better. Sincerely, Hotel Management
Outside of refrigerator was filthy. I can send pic Overall had a nice stay except refrigerator exterior was filthy.i can send pictures. Lots of bags of garbage laying around by steps. Fire alarm went off in middle of night, so everyone had to go outside cause it hurt our ears. No fire. Car alarm repeatedly went off another night. Room was fine except the refrigerator.
Business response:
We certainly apologize for the issues you encountered which led to a less than perfect stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, Hotel Management
Business response:
Thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
Very pleased The staff was amazing. So nice! My daughter and I stayed a week as I am going through a divorce. The first room had been smoked in but I assumed all rooms at an extended stay would be that way. My room needed a little work, the air conditioning unit needed maintenance, but it got the job done. The carpets were really dirty and stained and the smell was pretty bad from the smokers before. I let the front desk know about the smoking, but decided to just stay put. After my week was over they gave me a free night st... read more
Business response:
Thank you for choosing to stay at Extended Stay America. Although you had issues with the first room, we are glad that we could provide a comfortable room later. It is good to know you loved our courteous service and convenient location as well. It was a pleasure to have you as our guest, and we hope to make your next stay a much better one. Sincerely, General Manager
Two Stars Very dated and small room and bathroom. No elevator or hair dryer, both of which we needed.
Business response:
Melissa, thank you for staying with us. We apologize for the issues you encountered while here. Since our suites are designed for guests staying multiple nights desiring home-like living, they often bring their own bath amenities such as hair-dryers. So that's why these items are available upon request at the front desk and always complimentary. We also appreciate your observations with regard to our facilities being dated and have shared it with appropriate individuals in our organization as we begin formulating plans for f... read more
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,954 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.