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Extended Stay America - Nashville - Franklin - Cool Springs
- Hotels
- Franklin, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
680 Bakers Bridge Ave., Franklin, TN, 37067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Attention to detail needed We are return customers. This stay was comfortable; however, the floor was quite dirty. I spilled some water and when I wiped it up, the rag was black. Everything else was comfortable and quiet.
Business response:
Dear Lisa, Thank you for choosing Extended Stay America and for your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Thank you for bringing this to our attention as we continually strive to improve. We value you as a frequent guest and would love the opportunity to provide you with the hospitality you deserve and which you have come to expect from our brand. It was a pleasure... read more
After settling down in bed a leak started in the bathroom ceiling, water covering the floor. Had to get up and pack our things and move to another room.
Business response:
Dear Elizabeth, Thank you for taking the time to share your feedback. Please accept our apologies for the issues with your room and the inconvenience caused by moving to a new one after your arrival. Please know this is not usual for us, and we assure you we will look into the situation further and take measures to ensure this is not repeated. Thank you again.Sincerely,Hotel Management
Safe and secure. Was what I expected. Room was secure, the whole area is surrounded by things to do. Cheap price, was there for sleeping only.
Business response:
Dear Jeffrey, We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile! Thank you for being our guest, and we hope you will revisit us the next time you are in the area. Sincerely,Hotel Management
Not the best stay, definitely won’t extend it here I was delighted for the last minute availability. However, the room smelled like someone has smoked in it before. I have a baby and I hate cigarette smoke so this was a total negative. Also, the advertised “breakfast” was misleading. I would rather walk to the nearest grocery store and pay for food than to have relied on them for their idea of breakfast (granola bars, coffee, bananas).
Business response:
Dear Seraiah, We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the lingering smell of smoke. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests, and we hope you will accept our sincerest apologies. Moreover, we apologize if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We follow our brand standards in selecting items offered at our breakfast, b... read more
Good deal for the price Thank you Daryl for your friendliness and quick check in. Room was clean and everything worked as it should. Safe area with plenty of restaurants close by. Would stay again.
Business response:
Dear Lauren, We appreciate you choosing to stay at Extended Stay America and writing such an excellent review. It's great to know you had a wonderful stay and are satisfied with the value of our hotel. We try every possible means to accommodate our guests and meet their expectations. So we are pleased to know we have achieved that. Your feedback is much appreciated, and we hope you will revisit us soon. Sincerely,Hotel Management
Perfect Stay Perfect Price The check in was easy and the room was clean no complaints at all.
Business response:
Dear Jessica, We appreciate you choosing to stay at Extended Stay America and writing a review. It's great to know you had a wonderful stay and enjoyed all we offer at such a great value! Thank you for your lovely comments. Your feedback is much appreciated, and we hope you will revisit us soon. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Franklin - Cool Springs
How is Extended Stay America - Nashville - Franklin - Cool Springs rated?
Extended Stay America - Nashville - Franklin - Cool Springs has a 4.1 star rating with 1,060 reviews.
When is Extended Stay America - Nashville - Franklin - Cool Springs open?
Extended Stay America - Nashville - Franklin - Cool Springs is closed now. It will open on Monday at 9:00 a.m.