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Extended Stay America - Nashville - Franklin - Cool Springs
- Hotels
- Franklin, TN
About this business
Location details
680 Bakers Bridge Ave., Franklin, TN, 37067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Nice place as you would expect
Too tiny for 4 The room seemed tired. One badly stained sheet. Pullout sleeper was tiny and the advertised room for 4 was really only good for 3.
Business response:
Dear David, We apologize for the condition of your room and any inconvenience caused by the linens and the size of the pullout sleeper. Ensuring a comfortable stay for our guests is our priority, and we regret if we fell short of your expectations in this regard. Your feedback is valuable, and we will address these issues promptly to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely,Hotel M... read more
It's an older property so it's a little run down, but it served it's purpose.
Business response:
Dear Nels, Thank you for choosing Extended Stay America. We're glad to hear that our property served its purpose for your stay. While we strive to maintain our facilities, we appreciate your understanding of the challenges posed by our property's condition. Your feedback is valuable to us, and we look forward to welcoming you back for another positive experience.Sincerely,Hotel Management
Sub Par. Our lock didn’t work but we didn’t complain. It was only one night and was card reader entry. The location itself is great but the surroundings are very dirty. Room was spacious. Average cleanliness but no shampoo in the shampoo bottle left in shower.
Business response:
Dear Alli, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed our spacious room and found our location convenient. However, we are sorry for any inconvenience caused by the door lock and amenities. Your feedback is important to us, and we appreciate your comments as they help us improve our guest experience. We will address these issues promptly, and we thank you for your patience. We enjoyed having you as our guest and hope to welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Franklin - Cool Springs
How is Extended Stay America - Nashville - Franklin - Cool Springs rated?
Extended Stay America - Nashville - Franklin - Cool Springs has a 3.1 star rating with 1,901 reviews.
When is Extended Stay America - Nashville - Franklin - Cool Springs open?
Extended Stay America - Nashville - Franklin - Cool Springs is open now. It will close at 6:00 p.m.