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Extended Stay America - Nashville - Franklin - Cool Springs
- Hotels
- Franklin, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
680 Bakers Bridge Ave., Franklin, TN, 37067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Good stay but doesn't have cooking supplies The room was ok for one person but the king size bed made for a tight fit at the kitchen area. Clean and looked like it had been recently painted but was obviously an older hotel. No dishes, cookware, utensils or anything else for cooking, although it had a stovetop, microwave and refrigerator/freezer. Wasn't a problem for me, since I brought food that only needed to be heated up and had brought paper plates, plastic utensils, napkins and a mug for tea. I would stay here again if I... read more
Business response:
Carol, it was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you had a comfortable stay and liked your room. Please note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We look forward to seeing you again!... read more
Great location. Area was safe and nice.
The hotel room was dated but comfortable enough. Staff was always very helpful. Overall, we enjoyed our stay!
Business response:
Mark, thank you for choosing Extended Stay America. We are glad you had an overall pleasant stay and that you were pleased with our comfortable accommodations and cordial associates. We value your feedback and hope to see you again. Sincerely, Hotel Management
My room was very clean and tidy when I arrived. Bathroom was clean and everything in working condition. Perfect location and set up for me
Could not provide rooms close together although I specifically asked. We were traveling with an 83 year old mother. The floors were so sticky we had to keep our shoes on. No Kleenex, no coffee pot. No hair dryer, no cups.
Business response:
Kelly, thank you for your candid evaluation. We regret we were not able to accommodate your request for adjoining rooms and apologize for the cleanliness issues you encountered. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Franklin - Cool Springs
How is Extended Stay America - Nashville - Franklin - Cool Springs rated?
Extended Stay America - Nashville - Franklin - Cool Springs has a 4.1 star rating with 1,060 reviews.
When is Extended Stay America - Nashville - Franklin - Cool Springs open?
Extended Stay America - Nashville - Franklin - Cool Springs is open now. It will close at 6:00 p.m.