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Extended Stay America - Nashville - Franklin - Cool Springs
- Hotels
- Franklin, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
680 Bakers Bridge Ave., Franklin, TN, 37067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Clean, reasonable priced stay This is a decent place to stay. It was clean and the staff were friendly.
Business response:
Dear Anthony, please accept our gratitude for taking the time to post such wonderful feedback about your stay at Extended Stay America. It is nice to read that our hotel and friendly staff worked well for you and made your time with us even more memorable. We hope you are already planning another visit our way. Sincerely, Hotel Management
It was fine. Only thing I didn’t like was being on the backside upstairs. Front desk was excellent!
Business response:
Kim, thank you for visiting Extended Stay America and sharing your feedback. We are glad to know that you enjoyed your stay and were impressed with our courteous staff. It was a pleasure serving you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Top notch staff and comfy room The hotel was beautiful although I was unsure where the actual check in area was due to construction and the restaurant areas in the front. Beautiful and comfortable rooms and superior service. The front desk staff was some of the best I’ve ever experienced. Just friendly and offered information without rushing through the process.
No frills Most reasonable price in the area. Plenty of options to dine. Good thing since this is considered an extended stay, you'll need to bring everything you would need to do so. And the free breakfast is prepackaged muffins. Bare bones place.
Business response:
Thank you for taking the time to review your stay with us. We are glad you had a pleasant stay overall and that we were able to meet most of your expectations at a great price. However, we apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite... read more
Step up the breakfast game. Check in was easy, front desk was nice. Breakfast was lacking in options. Coffee was good but the packaged muffins weren't the healthiest options. Recommend some fruit or something not prepackaged.
Business response:
Jeremy, thank you for making Extended Stay America a part of your travel plans. We are glad you had a pleasant stay overall and that you were pleased with the service our associates delivered. It will be our pleasure to share your kind compliments with our front desk team. However, we regret not meeting your expectations with the breakfast. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again. Since... read more
Area was great. I wasn’t told that the kitchen appliances or utensils were to be requested the day before
Decent place to stay Decent place to stay. Everything was clean. We did not stay in the room a lot during the day. The bed was not the most comfortable and the pull out bed was really uncomfortable. But overall, we enjoyed our stay and would stay here again.
Business response:
Jennifer, thank you for your recent stay at Extended Stay America and sharing your experience with fellow travelers. It was lovely to read how pleased you were with our clean accommodations, and you enjoyed your overall visit. However, we are sorry for your discomfort with the beds. In the future, Please know our front desk is always available and happy to help make your stay as comfortable as possible. Thank you again for mentioning you are excited about returning, and it will be our pleasure to host you again. Sincerely, H... read more
We had a wonderful stay!
Frequently asked questions about Extended Stay America - Nashville - Franklin - Cool Springs
How is Extended Stay America - Nashville - Franklin - Cool Springs rated?
Extended Stay America - Nashville - Franklin - Cool Springs has a 4.1 star rating with 1,060 reviews.
When is Extended Stay America - Nashville - Franklin - Cool Springs open?
Extended Stay America - Nashville - Franklin - Cool Springs is open now. It will close at 6:00 p.m.