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Extended Stay America - Nashville - Franklin - Cool Springs
- Hotels
- Franklin, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
680 Bakers Bridge Ave., Franklin, TN, 37067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Not the best stay, definitely won’t extend it here I was delighted for the last minute availability. However, the room smelled like someone has smoked in it before. I have a baby and I hate cigarette smoke so this was a total negative. Also, the advertised “breakfast” was misleading. I would rather walk to the nearest grocery store and pay for food than to have relied on them for their idea of breakfast (granola bars, coffee, bananas).
Business response:
Dear Seraiah, We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the lingering smell of smoke. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests, and we hope you will accept our sincerest apologies. Moreover, we apologize if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We follow our brand standards in selecting items offered at our breakfast, b... read more
Good deal for the price Thank you Daryl for your friendliness and quick check in. Room was clean and everything worked as it should. Safe area with plenty of restaurants close by. Would stay again.
Business response:
Dear Lauren, We appreciate you choosing to stay at Extended Stay America and writing such an excellent review. It's great to know you had a wonderful stay and are satisfied with the value of our hotel. We try every possible means to accommodate our guests and meet their expectations. So we are pleased to know we have achieved that. Your feedback is much appreciated, and we hope you will revisit us soon. Sincerely,Hotel Management
Perfect Stay Perfect Price The check in was easy and the room was clean no complaints at all.
Business response:
Dear Jessica, We appreciate you choosing to stay at Extended Stay America and writing a review. It's great to know you had a wonderful stay and enjoyed all we offer at such a great value! Thank you for your lovely comments. Your feedback is much appreciated, and we hope you will revisit us soon. Sincerely,Hotel Management
Recommend Staying Here The room was great! Definitely worth the $118 for the night we stayed there. The guy at the desk was super friendly. It was quiet and I felt safe in this area. They allowed us to check out a little later which was extremely helpful. Overall, it was a good experience and I recommend staying here.
The room itself was awesome. We loved the counter with 2 stools in which to sit, eat, do puzzles. The chair in the room was also so comfortable! I will look for Extended Stay America on all my future travels. Mara G. Berry
Business response:
Dear Mara, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that we made for a memorable experience. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management
Our room wasn’t very clean - we found a sock from the previous guest under the bed. They also charged us an expensive nightly pet fee that wasn’t advertised when we booked the room. Also, no breakfast. And quite expensive for the location and quality.
Business response:
Dear Alicia, Thank you for choosing our hotel and for sharing your experience. We are sorry we did not meet your expectations, and we apologize for any inconvenience you may have experienced while here with us. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit.Sincerely,Hotel Management
Fair price for what we got The sofa back was filthy and in need of recover/replacement. The baths and floor were very clean. Very quiet too.
Frequently asked questions about Extended Stay America - Nashville - Franklin - Cool Springs
How is Extended Stay America - Nashville - Franklin - Cool Springs rated?
Extended Stay America - Nashville - Franklin - Cool Springs has a 4.1 star rating with 1,009 reviews.
When is Extended Stay America - Nashville - Franklin - Cool Springs open?
Extended Stay America - Nashville - Franklin - Cool Springs is open now. It will close at 6:00 p.m.