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Extended Stay America - Nashville - Franklin - Cool Springs
- Hotels
- Franklin, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
680 Bakers Bridge Ave., Franklin, TN, 37067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Sub Par. Our lock didn’t work but we didn’t complain. It was only one night and was card reader entry. The location itself is great but the surroundings are very dirty. Room was spacious. Average cleanliness but no shampoo in the shampoo bottle left in shower.
Business response:
Dear Alli, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed our spacious room and found our location convenient. However, we are sorry for any inconvenience caused by the door lock and amenities. Your feedback is important to us, and we appreciate your comments as they help us improve our guest experience. We will address these issues promptly, and we thank you for your patience. We enjoyed having you as our guest and hope to welcome you back soon.Sincerely,Hotel Management
It was right of the freeway. Kinda of hard to get to because it is hidden.
too much for too little and people need to pick up outside trash everywhere-bottle caps all over-room phone was not working-i had to go to the front desk to pick up my kitchen utensils (they didnt have pots and pans for cooking), i was not offered any discount off my price for the extra work of myself doing what i was paying for. i chose this place specifically because of the in room kitchen.
Business response:
Dear Patrick, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services in the future. Sincerely,Hotel Management
I liked the staff. They were great. The only problem I had was the kitchen and bathroom floors were sticky and dirty. I recleaned the floors and the white towels i used had black goop all over them. Not sure why they didnt clean them because they jad obviously cleaned the room.
Business response:
Dear Dana, Thank you for being our guest. It is glad that you were pleased with the exceptional service shown by one of our front desk team's associates. We always prioritize providing amazing hospitality; therefore, we regret this was not your experience and that you found cleanliness issues in the room is another sad thing that should not have happened. Please let us discuss this with the housekeeping team and ensure this act is never repeated. Once again, we are sorry for the experience and hope you will reconsider and re... read more
A+++++ Rating Without A Doubt. Highly recommended by me, thats for suuuuuure! Extremely friendly staff, super clean rooms, everything you could possibly ask for in comfortable hotel stay. Thankyou so much, Extended Stay America….. I will definitely be back again.
Business response:
Dear Martha Sue, Thank you for the excellent rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We love offering something for every traveler with our exceptional service and amenities. We enjoyed serving you at Extended Stay America and hope to see you again soon. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Franklin - Cool Springs
How is Extended Stay America - Nashville - Franklin - Cool Springs rated?
Extended Stay America - Nashville - Franklin - Cool Springs has a 4.1 star rating with 1,060 reviews.
When is Extended Stay America - Nashville - Franklin - Cool Springs open?
Extended Stay America - Nashville - Franklin - Cool Springs is open now. It will close at 6:00 p.m.