Extended Stay America - Nashville - Franklin - Cool Springs

Business response:

Dear David, Thank you for taking the time to share your feedback. We value your perspective, as it helps guide our ongoing efforts to provide a more comfortable and enjoyable experience. We understand the importance of offering accommodations that meet our guests’ expectations, and your comments have been carefully considered. Please know that we are exploring ways to enhance the quality of our spaces. We look forward to the opportunity to welcome you back and provide a stay that reflects our dedication to improvement. Since... read more

Business response:

Dear Walter, We’re glad your overnight stop was just what you needed and that we could provide a convenient stay during your travels. At Extended Stay America, we strive to offer a restful and hassle-free experience, and your comments about the bed size are genuinely appreciated. Feedback like yours helps us continue enhancing guest comfort. We hope to see you again the next time you’re in the area. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing feedback regarding your stay at Extended Stay America. We are committed to providing exceptional service to every guest, so we are especially pleased to read your comments about our staff and their outstanding hospitality. Thank you for including us in your travel plans. We invite you to stay with us again the next time you visit the city.Sincerely,Hotel Management