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Extended Stay America - Nashville - Franklin - Cool Springs
- Hotels
- Franklin, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
680 Bakers Bridge Ave., Franklin, TN, 37067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
We appreciate your rating and are happy you liked various aspects of your stay. However, we are sorry we were not at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
All lights around the building were not on throughout the night so it was hard to locate our room since it is outdoors.
Business response:
Cam, thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry for the issue you encountered and regret the inconvenience it caused. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Not what I expected. Disappointing. I guess you get what you pay for. The property inside and out wasn't clean and inviting
Business response:
Thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry for the cleanliness issues you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Room needs repairs The toilet handle was broken and was iffy at flushing. There were hairs in the bath tub. The kitchen faucet had a drip. There were no hangers provided. There was a hole in the bathroom door. There was a pull missing from one of the dresser drawers. The staff was excellent in customer service and checking in and out.
Business response:
Shirley, thank you for being our guest. Although you were impressed with our courteous associates, we are sorry for the issues you encountered in your room. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Nice staff, clean rooms, clean lot. Great room for the price
Business response:
Thank you for being our guest at Extended Stay America. Our team is so pleased to learn you were happy with our affordable rates, found your suite comfortable and our staff friendly and professional. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Fam. Vacation The location was great, many places for shopping/eating are very close by. Very peaceful/clean surroundings. The only thing i was very displeased with, was the sofa bed. When it was opened, mattress was nasty looking, it was not used. Also, bed mattress should be replaced, they were very worn out (too soft)
Business response:
Delia, thank you for being our guest. Although you liked our location, we apologize for the problems you experienced with the sofa bed in your suite. We hope you’ll give us a chance to regain your trust in the near future. Sincerely, Hotel Management
it was a ok besides I booked wit hotel.com then I get here and they had no room available so me and my fiance which is due any day and are 2 kids that are 6 and 1 was with us we had to go pay for another room that costed 120 for 1 night that didn't have a kitchen or microwave in it and they don't want to re inburst me my money
Business response:
Thank you for choosing us. We are sorry for the reservation issues you had at the time of check-in and that you felt you were overcharged. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Business response:
Mary, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
FRANKLIN show Quiet, clean , cool, fairly well situated between my venue and food.
Business response:
Brian, thank you for choosing to stay at Extended Stay America. We are delighted to know you loved our well-kept property and that you enjoyed our location with easy access to various restaurants. We appreciate your business and look forward to seeing you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Franklin - Cool Springs
How is Extended Stay America - Nashville - Franklin - Cool Springs rated?
Extended Stay America - Nashville - Franklin - Cool Springs has a 4.1 star rating with 1,065 reviews.
When is Extended Stay America - Nashville - Franklin - Cool Springs open?
Extended Stay America - Nashville - Franklin - Cool Springs is closed now. It will open on Monday at 9:00 a.m.