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Extended Stay America - Nashville - Franklin - Cool Springs
- Hotels
- Franklin, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
680 Bakers Bridge Ave., Franklin, TN, 37067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Philip, thank you for taking the time to share your rating. We are glad you had a pleasant stay overall, but apologize if we missed meeting all your expectations. We hope to see you again and have the opportunity to make your next visit perfect in every respect. Sincerely, General Manager
Prob wouldn't stay here again Stale smoke smell. Air conditioners wouldn't run right - got hot sleeping. Dirty linen left on sofa bed. No clean linen in room for bed. Had to call for it. Was told she didn't have any blankets
Business response:
Thank you for your feedback. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to come back again. The cleanliness and room condition you described is unacceptable and not at all representative of our quality standards. I am meeting with my staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validate the changes ... read more
The room was clean, but the shower curtain had noticeable mold in several places.
Business response:
Thank you for your feedback. We are pleased you had an overall pleasant experience. We value your observation and have shared your concerns with my housekeeping team to take corrective actions immediately. We would appreciate the opportunity to provide you with an excellent stay in the future. Sincerely, General Manager
Stinky Not great, smells like smoke and had to have some clean sheets delivered to the room. Never again!
Good attitude. Need to stock kitchen The front desk was exceptional. I am surprised the kitchen had no utensils, pots, pans, glasses or coffee pot. This contradicts the advertisement. No coffee pots were available the first night. The front desk was able to secure one for the second night.
Great location Good hotel for the money. Enjoy the stay to visit family in Franklin on our way to Florida.
Great
Frequently asked questions about Extended Stay America - Nashville - Franklin - Cool Springs
How is Extended Stay America - Nashville - Franklin - Cool Springs rated?
Extended Stay America - Nashville - Franklin - Cool Springs has a 4.1 star rating with 1,009 reviews.
When is Extended Stay America - Nashville - Franklin - Cool Springs open?
Extended Stay America - Nashville - Franklin - Cool Springs is closed now. It will open at 9:00 a.m.