Extended Stay America - New Orleans - Airport

Business response:

Dear Guest, Thank you for choosing Extended Stay America and for your fantastic review. We’re thrilled to know you had such a positive experience with us. It’s always rewarding to hear when a guest’s stay goes so smoothly, and we look forward to welcoming you back for another visit that’s just as enjoyable. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your review. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re glad you found your room comfortable and spotless! Creating a clean and welcoming environment for our guests is always a top priority. At Extended Stay America, we strive to make every stay enjoyable and hassle-free. Thank you for sharing your feedback, and we hope to welcome you back for another pleasant visit soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your next vi... read more

Business response:

Dear Guest, Thank you for choosing Extended Stay America and for sharing your thoughts with us. We appreciate knowing the team provided a warm welcome and that the amenities and cleanliness met your needs. Creating a comfortable and well-prepared environment is always our goal, and comments like this mean a lot to us. We look forward to welcoming you back again and providing another enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share feedback. We are sorry to learn about your experience and understand how unsettling that situation felt, especially when access issues caused a delay. Please know that we work closely with local authorities and property security to help maintain a safe environment for our guests. Your comments have been shared with our team to reinforce our commitment to the high standards we strive to uphold. We appreciate your insights, as they are invaluable in helping us improve and ensu... read more