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Extended Stay America - New Orleans - Airport
- Hotels
- Kenner, LA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
2300 Veterans Blvd., Kenner, LA, 70062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good for the most part, but needed more electrical outlets in the room. The one in the bathroom didn't work and only one in the bedroom was close to the mirror, but not quite close enough for styling hair effectively.
Business response:
Laurie, thank you for choosing Extended Stay America and for sharing your experience. We are happy to know that you liked most aspects of our property, but we also appreciate your concerns and have taken a note of it. We value your feedback and hope to welcome you back soon. Sincerely, Hotel Management
It is so close to a variety of restaurants. Beautiful trees and shrubs around the building.
Business response:
Thank you for the wonderful review of Extended Stay America. We're thrilled to know our excellent location close to several restaurants worked well for you and that you had a relaxing stay with us. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Property was clean & room were clean & roomy. Convenient location. Staff very nice & friendly.
Business response:
Please accept our sincere thanks for reviewing your stay at Extended Stay America. We were delighted to read that our well-kept room, hospitality, and location made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you as our guest, and we can’t wait to see you again on a future visit to the area. Sincerely, Hotel Management
The receptionist at check-in and check out were SO nice but my overall stay wasn't the great. The hotel bed was not comfortable, we found 2 roaches in our room, we had to get new sheets due to questionable stains. We were in a no smoking section but smelled a lot of cigarette smoke in our area.
Business response:
Thank you for taking the time to tell us about your visit! We are happy your overall stay was good, but we want it to be perfect. We always want to exceed the expectations of our guests, and we genuinely apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the perfect stay you deserve. Sincerely, Hotel Management
Business response:
Amberly, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Was noisy. When doors shut they slam and shake walls outside noise was loud .
Business response:
Thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest.We aresorry your sleep was disrupted by noise from other guests. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Wow stayed at the Wyndham gardens by airport went to dinner at the dining room last night had a wonderful waitress about 11 my wife wakes up to get cough drop realizing she had left purse went down and Carol had put it behind the bar for us almost a disaster someone was looking after us not everyone is honest but this lady saved our cruise god bless you Carol
Business response:
Dear Guest, it appears you have left your review for the wrong property as we are an Extended Stay America hotel. We are, however, so happy all ended well for you and we would love to have you as our guest in the future. Safe travels. Sincerely, Hotel Management
Refused to give WiFi password Refused to give me WiFi password because I didn’t want to fill out a survey. I had paperwork I needed to complete before a trip so this was a big deal for me. I will not stay here again. If you advertise free WiFi, you should provide the password. Rooms are ok, nothing special.
Business response:
Lisa, thank you for being our guest. We are sorry you did not experience the best from our associates and that ruined your stay with us. Please know, we provide thorough training for all staff, and we will redouble our efforts. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Meh
Business response:
Michael, thank you for your visit. We are glad to see that overall you had a good stay; however, we apologize for failing to meet some of your expectations. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Airport
How is Extended Stay America - New Orleans - Airport rated?
Extended Stay America - New Orleans - Airport has a 4.1 star rating with 929 reviews.
When is Extended Stay America - New Orleans - Airport open?
Extended Stay America - New Orleans - Airport is open now. It will close tomorrow at 12:00 a.m.