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Extended Stay America - New Orleans - Airport
- Hotels
- Kenner, LA
About this business
Location details
2300 Veterans Blvd., Kenner, LA, 70062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were looking for a cheap room close to the airport to catch an early flight out, and that's what we got. Minutes from the airport, and the price was right. It looked like the lobby and exterior of the building had been spruced up, but the room we stayed in looked like it had seen some years of wear and tear. The mattress seemed old, and the pillows were like the 30-year-old ones from my grandmother's guest room. It was clean. It was not plush. It was fine for the price.
Business response:
Thank you for taking the time to share your feedback. We are pleased that our proximity to the airport was convenient for you and that you found us to be a good value. However, we apologize for the issues you faced in your room. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Also, your comments have been shared with the entire team to ensure we meet the high standards you expect from our brand every single stay. Thank you again, and we hope you will give us an opportunity to ma... read more
I like it and no problems!
Business response:
Hisao, thank you for staying at Extended Stay America. It is a pleasure to know you loved everything we have to offer and that we met all of your expectations for a perfect stay. Your review is highly appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management
Toll Der Aufenthalt war sehr angenehm und das Hotel ist sehr empfehlenswert.
Business response:
Daniela, thank you for choosing Extended Stay America for your recent stay. We are happy you enjoyed your stay with us. Your recommendation is highly appreciated, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Not good not so bad! Closeness to airport was the main reason to choose this hotel. However, the room condition wasn’t good. Shower was dripping. There is no breakfast! It’s coffee and some snackes. Overall not a pleasant stay based on what I paid.
Business response:
Thank you for sharing your feedback. Although you liked our convenient location, we apologize for the inconvenience caused due to the maintenance issue. Also, we are sorry you did not like our breakfast offerings. Your feedback regarding is noted and will be discussed with appropriate individuals in our organization in an effort to improve our facilities going forward. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Airport
How is Extended Stay America - New Orleans - Airport rated?
Extended Stay America - New Orleans - Airport has a 3.2 star rating with 1,582 reviews.
When is Extended Stay America - New Orleans - Airport open?
Extended Stay America - New Orleans - Airport is open now. It will close tomorrow at 12:00 a.m.