Extended Stay America - New Orleans - Airport

Business response:

Roy, thank you for taking the time to review your stay. Although you were pleased with the service provided by our associates, we apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping and maintenance teams to be more diligent with our efforts moving forward. Also, know our front desk is available to resolve issues, so we are sorry we were not aware of the noise problem, as we would have been happy to try and fix the issue or move you t... read more

Business response:

Vilma, thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Jacinta, thank you for your 10-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Deborah, thank you for choosing us. We are glad you had a pleasant stay with us. However, we are sorry for the breakfast offerings not being to your satisfaction and that you weren’t happy with the quality of the sheets. Your feedback is noted and will be discussed with appropriate individuals in our organization in an effort to improve our facilities going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your review with us. Please accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously we fell short of this. Thank you for bringing the in-suite unwanted guest situation to our attention. We have our pest control company scheduled to treat the room and the property today. We hope we will have another chance to show you our hospitality in the near future. Sincerely, Hotel Man... read more

Business response:

Thanks for the feedback. We are glad to read you had an overall pleasant visit and liked the value we offer. However, we're sorry you had issues our front desk staff. We have shared your comments with our team in order to prevent this from happening again. We hope the rest of your stay was enjoyable and that you will stay with us again whenever you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to evaluate your visit. We're sorry for the inconvenience you had at the front desk and for not meeting your expectations with your room. Please be assured that we have discussed your feedback with the appropriate departments, and we're taking immediate steps to prevent such incidents from occurring again. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We're glad you liked having the kitchenette in your room and that overall you had a pleasant time with us. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management