This profile has been claimed by the business owner or representative.
Extended Stay America - New Orleans - Airport
- Hotels
- Kenner, LA
About this business
Location details
2300 Veterans Blvd., Kenner, LA, 70062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing was unique.The front desk associate wasn't willing to help with an early check-in like most other hotels and the lobby smelled like a heavy aroma of marijuana.The clerk did nothing to remove the smell
Proximity to airport msy Fast check in fast check out
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our hotel. We are also glad you liked our great service and our location close to the airport. Thank you once again, and we hope to welcome you back soon. Sincerely, Hotel Management
Overall it is ok.... not great. It is an older property that could use updates. The front desk lady was very helpful and polite.
Business response:
Karen, thank you for the review of your stay. We apologize for the disappointment you had regarding our property and regret the inconvenience it caused. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. On a positive note, we are happy you liked our front desk associate and will share your compliments with her. We value your observations and hope to make it up to you in the future. Sincerely, Hotel Management
Was just trashy, soda bottles under the bed and we found someone else’s flip flops. No breakfast either not even a coffee machine inside the room
Business response:
Mike, thank you for staying with us during your visit. It was disheartening to read the housekeeping issues you experienced in your rooms. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest's arrival. Please note, coffee-maker is available at the front desk and is complimentary. We will remind them to communicate this more clearly going forward. We regret our breakfast offerings were not of your liking and will share your comments ... read more
Frequently asked questions about Extended Stay America - New Orleans - Airport
How is Extended Stay America - New Orleans - Airport rated?
Extended Stay America - New Orleans - Airport has a 3.2 star rating with 1,582 reviews.
When is Extended Stay America - New Orleans - Airport open?
Extended Stay America - New Orleans - Airport is open now. It will close tomorrow at 12:00 a.m.