Extended Stay America - New Orleans - Airport

Business response:

Thank you for taking the time to share your review with us. Please accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously we fell short of this. Thank you for bringing the in-suite unwanted guest situation to our attention. We have our pest control company scheduled to treat the room and the property today. We hope we will have another chance to show you our hospitality in the near future. Sincerely, Hotel Man... read more

Business response:

Thanks for the feedback. We are glad to read you had an overall pleasant visit and liked the value we offer. However, we're sorry you had issues our front desk staff. We have shared your comments with our team in order to prevent this from happening again. We hope the rest of your stay was enjoyable and that you will stay with us again whenever you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to evaluate your visit. We're sorry for the inconvenience you had at the front desk and for not meeting your expectations with your room. Please be assured that we have discussed your feedback with the appropriate departments, and we're taking immediate steps to prevent such incidents from occurring again. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We're glad you liked having the kitchenette in your room and that overall you had a pleasant time with us. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Elizabeth, we are delighted you had a great stay at Extended Stay America, and you loved all aspects of our hotel. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Glen, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management