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Extended Stay America - New Orleans - Airport
- Hotels
- Kenner, LA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
2300 Veterans Blvd., Kenner, LA, 70062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was just trashy, soda bottles under the bed and we found someone else’s flip flops. No breakfast either not even a coffee machine inside the room
Business response:
Mike, thank you for staying with us during your visit. It was disheartening to read the housekeeping issues you experienced in your rooms. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest's arrival. Please note, coffee-maker is available at the front desk and is complimentary. We will remind them to communicate this more clearly going forward. We regret our breakfast offerings were not of your liking and will share your comments ... read more
Overall it is ok.... not great. It is an older property that could use updates. The front desk lady was very helpful and polite.
Business response:
Karen, thank you for the review of your stay. We apologize for the disappointment you had regarding our property and regret the inconvenience it caused. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. On a positive note, we are happy you liked our front desk associate and will share your compliments with her. We value your observations and hope to make it up to you in the future. Sincerely, Hotel Management
We were looking for a cheap room close to the airport to catch an early flight out, and that's what we got. Minutes from the airport, and the price was right. It looked like the lobby and exterior of the building had been spruced up, but the room we stayed in looked like it had seen some years of wear and tear. The mattress seemed old, and the pillows were like the 30-year-old ones from my grandmother's guest room. It was clean. It was not plush. It was fine for the price.
Business response:
Thank you for taking the time to share your feedback. We are pleased that our proximity to the airport was convenient for you and that you found us to be a good value. However, we apologize for the issues you faced in your room. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Also, your comments have been shared with the entire team to ensure we meet the high standards you expect from our brand every single stay. Thank you again, and we hope you will give us an opportunity to ma... read more
Frequently asked questions about Extended Stay America - New Orleans - Airport
How is Extended Stay America - New Orleans - Airport rated?
Extended Stay America - New Orleans - Airport has a 4.1 star rating with 972 reviews.
When is Extended Stay America - New Orleans - Airport open?
Extended Stay America - New Orleans - Airport is open now. It will close tomorrow at 12:00 a.m.