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Extended Stay America - New Orleans - Airport
- Hotels
- Kenner, LA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
2300 Veterans Blvd., Kenner, LA, 70062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wishing it was better The staff was not very helpful or friendly. On 2 separate occasions the door was opened without anyone even knocking. There was a lot of trash under the beds.
Business response:
We are disappointed to read your feedback and apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will give us another chance to make it up to you at a future date. Sincerely, Hotel Management
Disappointed Stayed because it was close to the airport. Elevator was broken. Maybe they couldn't get it fixed that day, but there was not one cup in the room. Both lights near the bed didn't work. Called down to the desk. Staff was friendly but never fixed the lights. No list of TV stations. Had to channel surf instead. Couldn't print boarding pass. Won't stay there again.
Business response:
Thank you for staying with us. We are glad you had an overall nice time with us and that you liked our convenient location. That being said, we are sorry for not meeting some of your expectations and for the maintenance issues you had while here. We have shared your feedback with the concerned team to check and fix it. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Great location within the city. The front desk clerk was I believe her name was Lee. She was wonderful and made my trip!
Business response:
Thank you so much for the wonderful review, most especially the kind comments about our staff. It's important to us that all our guests have a great experience, and we're delighted you enjoyed your stay with us. It was a pleasure having you at Extended Stay America, and we look forward to hosting you again soon. Sincerely, Hotel Management
Great Hotel The staff was wonderful, room was clean, location was convenient. Brittany and the manager Laureal were very nice.
Business response:
Cora, thank you for sharing your experience with us. We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. We look forward to welcoming you back soon. Sincerely, Hotel Management
Renovations Staff was very friendly and helpful, would gladly come back because of the customer service. The room was not very clean, bathroom had black liquid stains over the wall. however the locations great near hotel and convenient food venues and 15-20mins away for Quarter.
Business response:
Mika, thank you for being a guest at our hotel. Although you liked our ideal location, we apologize for the cleanliness issue and that our facility fell short of your standards. Your feedback for the cleaning of your room is discussed with our housekeeping team to be more diligent while doing their work. We hope the positive aspects of your stay will bring you both back to us. Sincerely, Hotel Management
Business response:
James, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Business response:
Jarvis, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Airport
How is Extended Stay America - New Orleans - Airport rated?
Extended Stay America - New Orleans - Airport has a 4.1 star rating with 929 reviews.
When is Extended Stay America - New Orleans - Airport open?
Extended Stay America - New Orleans - Airport is open now. It will close tomorrow at 12:00 a.m.