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Extended Stay America - New Orleans - Airport
- Hotels
- Kenner, LA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
2300 Veterans Blvd., Kenner, LA, 70062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Last minute stay we enjoy it.The breakfast was disappointed.
Business response:
Deloris, thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit again the next time you are in the area. Sincerely, Hotel Management
Business response:
We appreciate your rating and are happy you liked various aspects of your stay, but we are sorry we weren't at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Eugene, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
No ice machine
Business response:
Karen, thank you for being our guest and letting us know your overall visit was a pleasant one. Although we make every effort to be perfect, sometimes we fall short. We would also like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Work Front desk staff was nice. Shower put out good water. The rooms seemed a little dated, but it’s not a 5* hotel. You get what you pay for. The Tavern on Vets is in the same parking lot, they have great food.
Business response:
Kori, thank you for staying at Extended Stay America. We are glad to read you had an overall nice time with us and that you liked the courteous service provided by our front desk team. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Wishing it was better The staff was not very helpful or friendly. On 2 separate occasions the door was opened without anyone even knocking. There was a lot of trash under the beds.
Business response:
We are disappointed to read your feedback and apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will give us another chance to make it up to you at a future date. Sincerely, Hotel Management
Disappointed Stayed because it was close to the airport. Elevator was broken. Maybe they couldn't get it fixed that day, but there was not one cup in the room. Both lights near the bed didn't work. Called down to the desk. Staff was friendly but never fixed the lights. No list of TV stations. Had to channel surf instead. Couldn't print boarding pass. Won't stay there again.
Business response:
Thank you for staying with us. We are glad you had an overall nice time with us and that you liked our convenient location. That being said, we are sorry for not meeting some of your expectations and for the maintenance issues you had while here. We have shared your feedback with the concerned team to check and fix it. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Great location within the city. The front desk clerk was I believe her name was Lee. She was wonderful and made my trip!
Business response:
Thank you so much for the wonderful review, most especially the kind comments about our staff. It's important to us that all our guests have a great experience, and we're delighted you enjoyed your stay with us. It was a pleasure having you at Extended Stay America, and we look forward to hosting you again soon. Sincerely, Hotel Management
Great Hotel The staff was wonderful, room was clean, location was convenient. Brittany and the manager Laureal were very nice.
Business response:
Cora, thank you for sharing your experience with us. We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. We look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Airport
How is Extended Stay America - New Orleans - Airport rated?
Extended Stay America - New Orleans - Airport has a 4.1 star rating with 972 reviews.
When is Extended Stay America - New Orleans - Airport open?
Extended Stay America - New Orleans - Airport is open now. It will close tomorrow at 12:00 a.m.