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Extended Stay America - New Orleans - Airport
- Hotels
- Kenner, LA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
2300 Veterans Blvd., Kenner, LA, 70062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stayed one night, very comfortable and reasonably priced. Staff was also very friendly at the counter.
Business response:
Thanks for the awesome feedback. We are glad to know all went great during your stay and that you were impressed with the great value we offer. It was so good to have you at Extended Stay America, and we look forward to seeing you again soon. Sincerely, Hotel Management
I enjoyed it it was very comfortable and spacious rooms
Business response:
Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest suite! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
Nice hotel with kitchen and kitchen package The hotel is about 10 miles from down town New Orleans. The stay was spoilt by an incomplete kitchen package which couldn't be full filled because of a lack of plates and bowls on hand. We were also issued with a cracked cup which was replaced when we brought it to the attention of staff.
Business response:
Allan, thank you for being our guest and for the feedback. We are happy to read you had an enjoyable stay with us and that our location was up to your needs. However, we apologize for any miscommunication regarding our dishware policy. To ensure cleanliness for every guest, we keep the dishware at our front desk and have shared your comments with our team for improvement. We hope to welcome you back to our hotel soon. Sincerely, Hotel Management
When I entered the lobby at about 11:00 am I immediately noticed that the floor had not been vacuumed, the glass in the doors was filthy it looked as if it had not been cleaned in awhile. All the surfaces of the furniture including the front desk needed to be dusted and some surfaces looked like it was so old that it would never come clean anyway. The hotel needs a makeover.
Business response:
Thank you so much posting a review of your stay. It's nice to read that we met most of your expectations. However, we apologize for the cleanliness issue you experienced while here. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
What’s the ‘stench’, Wade? The hotel just smelled weird... like really weird. That’s my only complaint.
Business response:
Thank you for being our guest and for sharing your feedback. I apologize for the odor issues you experienced on your stay. We work hard to provide a clean and comfortable environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
Business response:
Donna, thank you for your review. We are glad your overall stay was satisfactory. We hope you will give us another chance to serve you much better in the future. Sincerely, Hotel Management
Business response:
Duke, thank you for sharing your nice rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Elevator was super scary it made loud noises haven't been service 2011we had to take the stairs. It's could and would be a very nice if the kept it up.
Business response:
Selina, thank you for staying with us and for sharing your comments. We are happy your overall experience was a good one. However, we're sorry the noise from the elevator was an inconvenience for you. We have shared your concern with the service provider to service the elevator to the earliest. We hope the other amenities provided for your comfort helped make this a pleasant stay. Please come back to visit us again. Our staff will do everything possible to ensure your 100% satisfaction. Sincerely, Hotel Management
Service with a smile Service is still a mainstay at this location. It will be no time before the staff not only know but call you by name. Go back in time to a period where service was a prerequisite to doing business. Oh and the property isn't to bad either.
Business response:
Chad, thank you so much for this kind review. Making you happy makes us happy! We are glad that everything went so well during your stay and that our team made for a memorable experience. Please accept our special thanks for recognizing our staff, as they truly love to deliver exceptional customer service to each and every guest. We appreciate your kind review and look forward to your next stay at Extended Stay America. Sincerely, General Manager
Frequently asked questions about Extended Stay America - New Orleans - Airport
How is Extended Stay America - New Orleans - Airport rated?
Extended Stay America - New Orleans - Airport has a 4.1 star rating with 929 reviews.
When is Extended Stay America - New Orleans - Airport open?
Extended Stay America - New Orleans - Airport is open now. It will close tomorrow at 12:00 a.m.