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Extended Stay America - New Orleans - Airport - I-10
- Hotels
- Kenner, LA
About this business
Location details
2232 Veterans Blvd, Kenner, LA, 70062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wouldn’t stay here again. The hospitality was poor the girl had ear bud in when checking us in. Had a problem with the room the chair was very worn and looked nasty. Could not use the bathroom sink due to the stopper was stuck in the room. Mentioned this to the front desk and was told oh yea they know about it. Could not use the hotel phone in room was not working. Location was convenient
Business response:
Dear Denise, Thank you for your feedback. We apologize for the inconvenience you encountered during your stay. Providing exceptional hospitality is important to us, and we regret that this was not reflected during your check-in. We are addressing the issues with the chair, bathroom sink, and room phone with our team to ensure they are resolved promptly. Your comments are valuable to us, and we hope to have the opportunity to welcome you back for a much-improved experience. Sincerely, Hotel Management
Fair
Fair
Bad
Staff was incredible, felt welcomed. No tv, internet The staff
Business response:
Dear James, Thank you for your feedback. We're delighted to hear that you felt welcomed by our staff during your stay. However, we apologize for the inconvenience regarding the lack of TV and internet access. We are actively addressing these issues to ensure a more enjoyable experience for our guests. Your comments are invaluable, and we appreciate your understanding. We hope to have the opportunity to provide you with a better experience in the future. Sincerely, Hotel Management
Fair
Disappointing
Very Poor
Bad Bed in room 302 seemed like a full size bed and not a queen when i ask in the front desk i was told it was a queen didn't seem like it.
Business response:
Dear Sanchez, Thank you for bringing your concerns to our attention. We're sorry if the bed size fell short of your expectations. Providing a comfortable and fulfilling stay is our priority, and we apologize for any inconvenience caused. Your feedback will be shared with our team to enhance our guest experience moving forward. We appreciate you being our guest and hope to have the opportunity to welcome you back for a better experience in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Airport - I-10
How is Extended Stay America - New Orleans - Airport - I-10 rated?
Extended Stay America - New Orleans - Airport - I-10 has a 3.4 star rating with 664 reviews.
When is Extended Stay America - New Orleans - Airport - I-10 open?
Extended Stay America - New Orleans - Airport - I-10 is open now. It will close tomorrow at 12:00 a.m.