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Extended Stay America - New Orleans - Airport - I-10
- Hotels
- Kenner, LA
About this business
Location details
2232 Veterans Blvd, Kenner, LA, 70062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fair
I wouldn’t stay there again. It was a bit dilapidated. The bed was uncomfortable. It had a stench. Other than the nice Front Desk Clerk, nothing.
Business response:
Dear CARLA, Thank you for your feedback. While we are glad you interacted positively with our front desk team, we regret that the rest of your stay did not meet your expectations. Your comments regarding the condition of the room and comfort will be shared with our team as we continually work to improve the guest experience. We appreciate your insights and hope you’ll consider giving us another opportunity. Sincerely, Hotel Management
Poor
Horrible will not stay again the laundry facility was not working(the machine that sells soap went to front desk was told to contact the number on the wall for laundry) my room had to be changed three times the first time the bathroom wasn't working the second time the whole room smelled like bug spray or mold it was disgusting the third room smelled banana as much as a second room overall the cleanliness and smell of the whole complex was horrible. Horrible established . Received a call from establishment that was more worr... read more
Business response:
Dear maria, Thank you for your feedback. We are deeply sorry for the issues you experienced with the laundry facility, room changes, and overall cleanliness. Your description of the odors and maintenance problems is concerning, and we are addressing these issues with our team to prevent future occurrences. We are glad to hear that our front desk representative provided excellent service. Your feedback is invaluable, and we hope to have the opportunity to offer you a better experience in the future. Sincerely, Hotel Managemen... read more
Horrible staff The front desk staff was EXTREMELY rude and unhelpful. Horrible horrible customer service . And had to literally go find her to check me in and wen I did very rude and on her phone more then helping customers. How clean the room was
Business response:
Dear Aponte, Thank you for your feedback. We are truly sorry to hear about your negative experience with our front desk staff. This behavior is unacceptable and does not align with our standards of service. We are addressing this issue with our team to ensure it does not happen again. Your satisfaction is important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better experience in the future. Sincerely, Hotel Management
Wouldn’t stay here again. The hospitality was poor the girl had ear bud in when checking us in. Had a problem with the room the chair was very worn and looked nasty. Could not use the bathroom sink due to the stopper was stuck in the room. Mentioned this to the front desk and was told oh yea they know about it. Could not use the hotel phone in room was not working. Location was convenient
Business response:
Dear Denise, Thank you for your feedback. We apologize for the inconvenience you encountered during your stay. Providing exceptional hospitality is important to us, and we regret that this was not reflected during your check-in. We are addressing the issues with the chair, bathroom sink, and room phone with our team to ensure they are resolved promptly. Your comments are valuable to us, and we hope to have the opportunity to welcome you back for a much-improved experience. Sincerely, Hotel Management
Fair
Fair
Bad
Frequently asked questions about Extended Stay America - New Orleans - Airport - I-10
How is Extended Stay America - New Orleans - Airport - I-10 rated?
Extended Stay America - New Orleans - Airport - I-10 has a 3.4 star rating with 672 reviews.
When is Extended Stay America - New Orleans - Airport - I-10 open?
Extended Stay America - New Orleans - Airport - I-10 is open now. It will close tomorrow at 12:00 a.m.