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Extended Stay America - New Orleans - Airport - I-10
- Hotels
- Kenner, LA
About this business
Location details
2232 Veterans Blvd, Kenner, LA, 70062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad Necesito mi dinero ,Necesito mi dinero ,Necesito mi dinero ,Necesito mi dinero , NECESITO MI DINER9, ME ESTAN COBRANDO POR ALGO QUE YO NO USE, SE CAMBIARON ÑAS FECHAS. NECESITO MI DINERO
Business response:
Dear Daniel, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Bad
Bad
Disappointing
Please let management know they need to do better to make guests feel comfortable in terms of the environment. Mold in bathroom, no room service till the 14 th day. And torn chairs , bad scent in the hallway. Just the friendly stuff other than that they need to remodel the place.
Business response:
Dear Chanda, We appreciate your acknowledgment of our friendly staff. We understand your concerns regarding the condition of the property and apologize for any inconvenience. Renovations are periodically conducted to enhance the guest experience. Regarding housekeeping frequency, our extended-stay model provides weekly services to maintain privacy. We'll address the cleanliness issues promptly. Your feedback is valuable in our continuous efforts to improve. Thank you for bringing these matters to our attention, and we hope t... read more
Bad They charge $100 security deposit and when you check out, it can take up to 10 days to go back onto your card if paying with a perdiem card like I did. That don't tell you about the security deposit until you are on location BTW.oh and the rooms and hallway smelled like wet dog mixed with weed.
Business response:
Dear Jacob, We appreciate your feedback and apologize for any inconvenience caused during your stay. We understand the concern regarding the security deposit process and the unpleasant odor in the rooms and hallways. We take your feedback seriously and will address this with our respective teams to prevent similar incidents. Your experience does not reflect our standards and thank you for bringing this to our attention. Your insights are valuable, and we hope to have the opportunity to regain your trust in our services on yo... read more
Highly NOT recommended!!!!! The heat wasn’t working in the room. I checked in around 5pm and as soon as I got in the room I turned the heat on because it was cold in the room. I left to go out and get something to eat and came back and the heat still wasn’t working. I went to the front desk and a guest overheard me telling the staff about it and told me his took two hours to get warm. I waited and I called the front desk and was informed that maintenance wasn’t there. I wound up “dealing” with the cold room because my son ha... read more
Business response:
Dear Tanis, Thank you for posting a review of your recent stay. We are genuinely sorry for the issues with the heating system in your suite during your stay. We appreciate you bringing this to our attention, and we want to let you know we will address these concerns. Our team conducts routine maintenance throughout the hotel on a regular structured program basis, and we will be sure to pass along this feedback. Thank you for being so patient, and we hope you will consider giving our hotel another chance so we can leave you w... read more
Bad
Pour une courte nuit L'insonorisation des chambres est insuffisante car les chambres sont à 30 mètres de la voie rapide qui mène à la Nouvelle Orleans. Le petit déjeuner n'en est pas vraiment un... Un café avec un muffin. La facilité d'accès à l'aéroport.
Business response:
Dear De Du, Thank you for being our guest. We appreciate your comments about how much you enjoyed our location close to the airport; however, we were sorry that you did not thoroughly enjoy our breakfast. We will follow up with our food and beverage team to see how to improve. Thank you for your feedback, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Airport - I-10
How is Extended Stay America - New Orleans - Airport - I-10 rated?
Extended Stay America - New Orleans - Airport - I-10 has a 3.4 star rating with 664 reviews.
When is Extended Stay America - New Orleans - Airport - I-10 open?
Extended Stay America - New Orleans - Airport - I-10 is open now. It will close tomorrow at 12:00 a.m.