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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Extended Stay America Hotel New Orleans - Metairie is located at 3300 S I 10 Service Rd W, Metairie, LA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
HD fiasco Was unable to cancel a 2nd reservation in person that hotel had on books but I didnt make. Had to call Hotels.com to intervene.
Business response:
Catherine, thank you for sharing your feedback. We regret the predicament you had at check-in. Please know, a reservation made through a third-party booking site, must be canceled with them. We hope the other aspects of your stay made up for this. We look forward to hosting you again. Sincerely, Hotel Management
Good time Todo estuvo bien el problema solo es que en 7 noches de estadía nunca tuve limpieza en la habitación
Business response:
Omar, thank you for reviewing your stay at our hotel. Our top priority is our guests' well-being and safety; keeping that in mind, we have adjusted our housekeeping services to suit each guest's requirements. For a future visit, please know that our front desk is always happy to arrange these specifics. We do sincerely apologize if this was not communicated to you upon check-in. We hope to see you soon. Sincerely, Hotel Management
I was surprised not in the best way......, Front desk employees were exceptional 👍.... plumbing in room was the worst ... bathroom & kitchen sink drainage took forever to drain... the elevators kept the smell of marijuana , but that could be spring break issue...... I expect more from extended stay I regret using my free night at this franchise..... again the best thing there is staff.......
Business response:
We appreciate you taking the time to review your stay. We hope you will accept our apologies for the maintenance issues in your suite. We will discuss this with our maintenance team for their review and action. We hope to have a chance to provide you with the stay you deserve on your next visit to the area. Sincerely, Hotel Management
Other guests were kind of noisy than at last stay at a different Extended Stay property. Wasnt a fan of the remote control for TV either. 4th floor window showed a window pane overlay fixing of a bullet hole in previous window pane of glass 😱 Night front desk was great for evening check-in & with info about nearby places to eat.
Business response:
Thank you for sharing your review. We are glad you liked our friendly staff. However, we are sorry you were disturbed by the noise from other guests. Our front desk is available to resolve issues, so we are sorry we were not aware of the noise problem, as we would have been happy to try and resolve the issue or move you to another suite. We hope you will return for the perfect stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 4.1 star rating with 975 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.