This profile has been claimed by the business owner or representative.
Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Extended Stay America Hotel New Orleans - Metairie is located at 3300 S I 10 Service Rd W, Metairie, LA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was smaller than pictures but it was fine for me and my wife and son.
Business response:
Nicholas, thank you for being a guest at Extended Stay America. We are delighted you had a comfortable stay in your clean suite and that you were satisfied with our services. We invite you, your wife, and your son to revisit us soon. Sincerely, Hotel Management
It was great!
Just my experience Roaches in bathroom and kitchen.No hot water. But they want to make sure you wear your mask while outside your room. Freezer was froze completely up. So the fridge wasn't cold at all. Get you a room. See for yourself.
Business response:
Gary, thank you for your constructive review. We regret not meeting your expectations and apologize for the concerns you had with your room. We will share your comments with our maintenance team and with our pest control provider to make sure we prevent such reoccurrences. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management
Everything was fine. Basic and clean. But there was no coffee-maker in the room, or downstairs! That's a deal-breaker for me. Wish I had known that. I left some personal items and later called to ask the manager if the cleaners turned them in. He said he would check and call me back. He never did. I guess I would summarize the whole thing as uninspiring, which is perhaps is what I paid for so I can't complain too much.
Business response:
Thank you for the candid review. We regret not meeting your expectations and are sorry for the concerns you outlined. As your review is anonymous we request you to reach out to us as we would be happy to resolve any query you may have. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Nos dieron un cuarto con olor terrible a marihuana pero al menos se veia comfortable, no tenia el cable para conectar el tv, lo comunicamos y nos cambiaron de cuerto, pero este fue mas terrible, tenia carpeta y olor a humedad, bueno peste que ni con aerosol de aroma se le fue, nos hubieramos quedado en el primer cuarto pues tampoco pudimos ver tv pues no tenia señal, osea en definitiva fie un desastre
Business response:
Thank you for taking the time to tell us about your visit. We always want to exceed the expectations of our guests; therefore, we are disappointed this was not your experience. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 4.1 star rating with 947 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.