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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Extended Stay America Hotel New Orleans - Metairie is located at 3300 S I 10 Service Rd W, Metairie, LA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was not deep clean, the dust was down on the floor. The staff could not help us for early check-in, not really friendly and communicated. Only the front desk lady at night shift was helpful. In general, we were disappointed. Not worth that money for stay.
Business response:
Dear Gina, Thank you for taking the time to review your stay with us. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. Please be assured we will address this with the concerned individuals in our team for improvement. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management
Staff was nice, room comfortable but...... The only issue was that we could not take a proper bath, it took WAY to long to fill the tub barely half way (about an hour), and after a very long day of driving and walking/sitting at a hospital it would have been nice to soak in a hot tub, we just opted for showers after that. The floors looked clean but felt gritty.
Business response:
Thank you for taking the time to post your review. We apologize for the cleanliness and maintenance issues you encountered in your suite and for not meeting all of your expectations. We never mean to disappoint our guests, as our top priority is to take care of them. We will follow up regarding these concerns and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on these matters and your patience. We hope you will consider giving us another cha... read more
Basic room, no frills Initially hard to find as sign is down, but check in was easy and friendly. Getting off elevator, instantly hit with musty, moldy smell. Room was better as there was no carpet in guest rooms. Room was basically clean, comfortable bed; needs updating badly. Rusty fridge, Paint cracking- but that didn't affect getting a good night's sleep. Little noisy as it's by the interstate, but not too bad. Overall a decent stay, just a little more expensive for what is provided.
Business response:
Beth, thank you for sharing the specifics of your stay. We are glad your overall visit with us was pleasant and that you loved the service from our front desk staff. However, we regret we did not provide the value you were hoping for and are sorry for your disappointment with the condition of your suite. We have noted your comments and will share them appropriately for future modernization plans for our accommodations. We hope you will stay with us again the next time you are in the area. Sincerely, Hotel Management
My overall experience was ok! I like the little kitchenette and convenience of it. The rooms were a little small compared to pictures on-line. The staff was very friendly and helpful. The room could have been a little more cleaner.
Business response:
Thank you for taking the time to share your feedback. We are glad you enjoyed the service our associates delivered and that you appreciated having the convenience of a kitchenette in your guest room. However, we apologize for the cleanliness oversights you experienced. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Property staff attentive and nice
Mr. It was nice got some good sleep would stay there the next I visit
Business response:
Arthur, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a peaceful stay with us. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 4.1 star rating with 947 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.