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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No hot water price was very high
Business response:
Dear Kenneth, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described do not occur.Sincerely,Hotel Management
Check in was fine. Room okay. A little noisy noise from the frig.
Business response:
Dear Patricia, Thank you for selecting Extended Stay America for your recent visit to New Orleans and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable, and our service friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future.Sincerely,Hotel Management
the property is older and in need of update. It all works, just plain. But that is what I expected. I also am a low maintenance traveler. I need a bed and shower and a place to store my stuff. That was enough.
Business response:
Dear Eric, Thank you for being our guest and sharing your observations. We are glad we met your expectation, but we are sorry you felt our facility needed updating. We are having similar discussions and have shared your feedback with the appropriate individuals in our organization who are finalizing our future refresh. We hope you continue to select us as your hotel of choice so you can see our improvements based on feedback from our guests. Sincerely,Hotel Management
Staff was nice, room comfortable but...... The only issue was that we could not take a proper bath, it took WAY to long to fill the tub barely half way (about an hour), and after a very long day of driving and walking/sitting at a hospital it would have been nice to soak in a hot tub, we just opted for showers after that. The floors looked clean but felt gritty.
Business response:
Thank you for taking the time to post your review. We apologize for the cleanliness and maintenance issues you encountered in your suite and for not meeting all of your expectations. We never mean to disappoint our guests, as our top priority is to take care of them. We will follow up regarding these concerns and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on these matters and your patience. We hope you will consider giving us another cha... read more
The room was not deep clean, the dust was down on the floor. The staff could not help us for early check-in, not really friendly and communicated. Only the front desk lady at night shift was helpful. In general, we were disappointed. Not worth that money for stay.
Business response:
Dear Gina, Thank you for taking the time to review your stay with us. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. Please be assured we will address this with the concerned individuals in our team for improvement. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 3.1 star rating with 1,757 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.